Outlook freezes straight after launching.


B

Bos

Outlook freezes straight after launching.
The Outlook window appears, my email messages load, then my Tasks appear,
then they (Tasks) disappear.
Then the mouse cursor disappears whenever I try to move it over the Outlook
pane (as though the cursor is disappearing under it).
Sometimes I get an error message saying “Another application has the Switch
Identities or Identity Login dialog showing. Choose an Identity in that
dialog before launching this application again.â€
Nothing responds. If I right-click on the Outlook button on the Toolbar, the
“Restore...Minimize...Close†dialog appears, but none of the choices does
anything.
Ctrl_Alt_Del => Windows Task Manager shows Outlook “Running†and “End Taskâ€
shuts it down immediately.
I’ve tried
1. Diabling virus scanning and firewall (Kaspersky)
2. Uninstalling the only Add-In (Cloudmark Desktop)
3. Running “Outlook Repair†(when it wasn’t quite as bust as it is now)
4. Repairing Office from the Installation DVD
5. Removing and re-installing Office (twice) from the Installation DVD
6. Starting Outlook in “Safe Mode†from Start/Run
7. Going back to a Restore Point – but these only go back 3 days, and I’ve
been wrestling with the problem for over two weeks now.
8. Repairing/tidying the Registry (with Max Registry Cleaner)
9. Requesting free “support†from Microsoft. But they want the Product ID
Number which their downloaded app can’t retrieve, and I can’t get at because
Outlook won’t start...
None of these makes any discernible difference.

I wonder if it’s some sort of display problem, because the Outlook window
gets sort of “carved up†when I open other application windows over it.
My outlook.pst file is 236MB.
Everything else – including all my other Office 2007 apps – works just like
before.
I’m running Win 97 Pro with all updates installed – (I believe: I have
Automatic Updates turned on). Since everything else continues to work as
before, I presume details of my hardware are irrelevant, but if they can help
anyone to help me, I’ll gladly post them.

Has anyone experienced anything similar?

Any help much appreciated.
 
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