Outlook Express-Printing Problem-"An Error has occurred in the script on this.."

[Craig Z]

I have a client that is using Outlook Express
6.00.2800.1123, and when they attempt to print an email
from, they receive an Internet Explorer Script Error.
All the error states is "An Error has occurred in the
script on this page. They are then unable to print any
emails at all. I am completely baffled so any assistance
would be greatly appreciated. I have already uninstalled
and reinstalled the printer drivers, etc. All other
programs print and function normally. Only seems to be
affecting Outlook Express.

 

[JR]

Cannot Print from Internet Explorer or Outlook Express
http://support.microsoft.com/?kbid=224202

OE5 Unable to Print When the Preview Pane Is Not Enabled
http://support.microsoft.com/?kbid=225540

Cannot print from Internet Explorer
http://support.microsoft.com/?kbid=293176

Err Msg: Printing Error: The Printer Cannot Be Found
http://support.microsoft.com/?kbid=303360

Error Message When You Attempt to Print a Web Page: An
Error Has
Occurred in the Script on This Page
http://support.microsoft.com/?kbid=303486

 

[PA Bear]

Try, in order:

1. (Re-)Installing 5.6 Scripting Engine from
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

2a. Start>Run>Regsvr32 vbscript.dll

2b. Start>Run>Regsvr32 jscript.dll

3. Re-register all DLLs listed in http://support.microsoft.com/?kbid=281679

4a. IE Tools>Internet Options>Advanced>Browsing>Enable third-party browser
extensions (uncheck & reboot).

4b. Find the hijacker that caused 4a to be checked:

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You *must* seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. When all else fails, HijackThis
(http://www.merijn.org/files/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your files to http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**

As part of the hunt, also update your virus definitions and then run a full
system scan. From now on, do both daily.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/