G
Guest
I had this problem last week in our Office 2003 deployments. Were running in
a Microsoft Exchange environment and the problems have only appeared on a
couple of Windows XP machines. I have a fix that I thought I would share with
you . It's better than downloading a com add-in that forces outlook.exe to
shut down and working around the problem.
I've had the following two problems after the initial upgrades. 1) Outlook
hangs on "Migrating Account Settings" dialog box and 2.) When shutting down
outlook... Outlook.exe is still a running process in task manager and does
not shut down correctly.
The problem ended up being a tcp/ip issue. Doing a winsock reset in Windows
XP fixed the issue. Outlook was hanging onto a UDP connection that was not
terminating correctly when exiting. I am assuming it was also not
establishing a good tcp connection on the first time it was ran when it would
hang on "Migrating account settings."
So the solution:
Go to sysinternals.com and download tcpview. Run tcpview and run outlook to
see if it establishes a tcp and udp connection. If you are in outlook...shut
down outlook and look at tcp view to determine if outlook.exe still has a
connection established to a udp or tcp port. If it still has a udp or tcp
established connection go ahead and reset winsock in xp.
To reset winsock:
Here is the KB article for reference:
http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
Open a command prompt in windows xp and type
netsh winsock reset
**Word of caution.. if you do this you may need to reinstall programs that
monitor or access the internet.. Like VPN clients... third part firewall
software.. antivirus.. It's all explained in the KB article above. ***
Sorry for the long explanation. I hope this helps if anyone runs into
similiar deployment problems with your office upgrades.
Thanks,
Edwin
a Microsoft Exchange environment and the problems have only appeared on a
couple of Windows XP machines. I have a fix that I thought I would share with
you . It's better than downloading a com add-in that forces outlook.exe to
shut down and working around the problem.
I've had the following two problems after the initial upgrades. 1) Outlook
hangs on "Migrating Account Settings" dialog box and 2.) When shutting down
outlook... Outlook.exe is still a running process in task manager and does
not shut down correctly.
The problem ended up being a tcp/ip issue. Doing a winsock reset in Windows
XP fixed the issue. Outlook was hanging onto a UDP connection that was not
terminating correctly when exiting. I am assuming it was also not
establishing a good tcp connection on the first time it was ran when it would
hang on "Migrating account settings."
So the solution:
Go to sysinternals.com and download tcpview. Run tcpview and run outlook to
see if it establishes a tcp and udp connection. If you are in outlook...shut
down outlook and look at tcp view to determine if outlook.exe still has a
connection established to a udp or tcp port. If it still has a udp or tcp
established connection go ahead and reset winsock in xp.
To reset winsock:
Here is the KB article for reference:
http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
Open a command prompt in windows xp and type
netsh winsock reset
**Word of caution.. if you do this you may need to reinstall programs that
monitor or access the internet.. Like VPN clients... third part firewall
software.. antivirus.. It's all explained in the KB article above. ***
Sorry for the long explanation. I hope this helps if anyone runs into
similiar deployment problems with your office upgrades.
Thanks,
Edwin