always getting 2nd outlook.exe process running

[D. Patrick]

Without me opening outlook a 2nd time, I am noticing that I often end up
with 2 outlook.exe (ver 2003) processes running when I click CTRL-ALT-DEL
and look at processes in the task manager. I only see 1 outlook window.

This invariably causes problems for me when the 2nd process somehow starts
on its own, because at that time mail in my outbox won't send. Every day, a
few times per day, I have to shut down the visible outlook, then go to
processes, force that other process to shut down, then re-open outlook, and
suddenly mail sends again (at least for a few hours).

I have no plug-ins except for Norton Antivirus 2005 (the typical install)
and my office/outlook updates are up to date.

Ideas?

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, D. Patrick asked:

| Without me opening outlook a 2nd time, I am noticing that I often end
| up with 2 outlook.exe (ver 2003) processes running when I click
| CTRL-ALT-DEL and look at processes in the task manager. I only see 1
| outlook window.
|
| This invariably causes problems for me when the 2nd process somehow
| starts on its own, because at that time mail in my outbox won't send.
| Every day, a few times per day, I have to shut down the visible
| outlook, then go to processes, force that other process to shut down,
| then re-open outlook, and suddenly mail sends again (at least for a
| few hours).
|
| I have no plug-ins except for Norton Antivirus 2005 (the typical
| install) and my office/outlook updates are up to date.
|
| Ideas?

 

[D. Patrick]

I think the problem, in case it helps someone, was that I have a corrupt
profile where I have 2 Personal Folders nodes in the left tree view, both to
the same PST. So I think I have to create a new profile.