Outlook Exchange 2003 Hangs on new profile

[Al Mucci]

I have been trying to add this users account to Outlook 2003, but it keeps
hanging on the Migrating Account Settings page. Sometimes that message
doesn't even come up. They have an old POP3 account, so I setup a new
profile. They are using SBS 2003. Other users are fine. I have done the
following:

1) Created multiple new profiles
2) Tried RPC over HTTP
3) Renamed Outlook folder in D&S\App\MS\Outlook
4) Made sure server was default DNS
5) Can ping the server
6) Reinstalled Outlook
7) Installed SP1 for Office
8) Ran all Outlook patches
9) Changed protocol string in registry
10) Tried clients settings on different PC, and it works fine.
11) Change client's password
12) Client is using XP, disabled Firewall
13) Tried Safe Mode
14) Created a profile for me, and it doesn't work either
15) Old profile for POP3 still works fine.
16) Ran Detect and Repair
17) Running out of options

Any ideas? This is a tough one!

Al

 

[Lanwench [MVP - Exchange]]

In

I have been trying to add this users account to Outlook 2003, but it
keeps hanging on the Migrating Account Settings page. Sometimes that
message doesn't even come up. They have an old POP3 account, so I
setup a new profile. They are using SBS 2003. Other users are fine. I
have done the following:

1) Created multiple new profiles
2) Tried RPC over HTTP
3) Renamed Outlook folder in D&S\App\MS\Outlook
4) Made sure server was default DNS
5) Can ping the server
6) Reinstalled Outlook
7) Installed SP1 for Office
8) Ran all Outlook patches
9) Changed protocol string in registry
10) Tried clients settings on different PC, and it works fine.
11) Change client's password
12) Client is using XP, disabled Firewall
13) Tried Safe Mode
14) Created a profile for me, and it doesn't work either
15) Old profile for POP3 still works fine.
16) Ran Detect and Repair
17) Running out of options

Any ideas? This is a tough one!

Al

18. What errors do you get in the event logs, or in message boxes?

 

[Francine Otterson [MVP - Outlook]]

Al,
Perhaps the issue is not with Outlook directly it could be a
communication/network issues slowness. I would also do a new install of
Outlook and not just a Detect and Repair. Since your profile is not working
either I would think it the application itself or other or perhaps a third
party tool being used.

Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook

 

[Al Mucci]

See #6. There are no third party tools being used and I can ping and used
mapped drives on the server fine. Everyone else is perfect.

Al

 

[Al Mucci]

No errors in the event viewer and no error boxes. Just sits there for an
hour, and I have to Task Man to kill it.

Al
"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

In

No errors in the event viewer and no error boxes. Just sits there for
an hour, and I have to Task Man to kill it.

So, you've deleted all the mail profiles, right?
If you're using roaming profiles, make sure you do this while logged in as
the user - then log out, and log back in again to make sure that's saved
properly. (And make sure the user is *not* logged in on any other computer!)

Delete any old OST file you see in his/her documents &
settings\username\local settings\application data\blahblahblah folder.

Then create a brand new profile, using *only* the Exchange server, and
cached mode (no Internet mail account). Test to see if this works.

Al
"Lanwench [MVP - Exchange]"

In

18. What errors do you get in the event logs, or in message boxes?

 

[Diane Poremsky [MVP]]

Do detect and repair - it's the same as uninstall/reinstall - and delete all
existing profiles, especially if this is an upgrade from an earlier version.
Alternately, go to control panel, mail and create the new profile from
scratch and avoid the migrating settings option.

 

[Al Mucci]

See #1 and #16

Do detect and repair - it's the same as uninstall/reinstall - and delete all
existing profiles, especially if this is an upgrade from an earlier version.
Alternately, go to control panel, mail and create the new profile from
scratch and avoid the migrating settings option.