Outlook E. emails arrive, but they won't open

[Guest]

I utilize my email from an ISP. As of yesterday evening, July 20, I was suddenly unable to access my email through Outlook Express, for no apparent reason, and that problem continues. Specifically, I am able to send and receive email through Outlook Express, however, I am unable to open, view, or read the actual content of the emails. Rather, I simply get the arrow (pointer) and the hourglass (Microsoft's "wait" icon). However, when I access my account through webmail (which I hate), I AM able to access my emails. Thus, the problem must rest with either my computer, a peripheral, or more likely, Outlook Express. I am utilizing the most recent version and have downloaded the update/patch, but to no avail. Are you able to provide some insight? I would very much like to bring a quick solution to the problem, as I've already spent hours attempting to self diagnose. I do not believe that it is a virus, as virus scan has turned up nothing. Thank you kindly for your time, attention and expertise.

CB


PS: I have spoken with my ISP, on two different occasions, and both representatives have confirmed that I am connecting with the network (receiving and sending messages). I remain baffled, and have done all I know to do, save for uninstalling and reinstalling Outlook Express. I don't want to run the risk of losing some 800 emails in my INBOX, thus I am open to any suggestions.

 

[Bruce Hagen]

If you can see the message headers, and have a frozen hourglass in
the message text area, then do this:

Go to: Start>Run>Type in: regsvr32 inetcomm.dll - Press: OK. {Note
the space after 32}.

If the problem re-occurs, do the fix again and download and run
CWShredder.
http://www.spywareinfo.com/~merijn/downloads.html.

Always check for CWShredder updates before running.

Please let us know.
--
Bruce Hagen
~IB-CA~

I utilize my email from an ISP. As of yesterday evening, July 20, I

was suddenly unable to access my email through Outlook Express, for
no apparent reason, and that problem continues. Specifically, I am
able to send and receive email through Outlook Express, however, I am
unable to open, view, or read the actual content of the emails.
Rather, I simply get the arrow (pointer) and the hourglass
(Microsoft's "wait" icon). However, when I access my account through
webmail (which I hate), I AM able to access my emails. Thus, the
problem must rest with either my computer, a peripheral, or more
likely, Outlook Express. I am utilizing the most recent version and
have downloaded the update/patch, but to no avail. Are you able to
provide some insight? I would very much like to bring a quick
solution to the problem, as I've already spent hours attempting to
self diagnose. I do not believe that it is a virus, as virus scan has
turned up nothing. Thank you kindly for your time, attention and
expertise.

CB


PS: I have spoken with my ISP, on two different occasions, and both

representatives have confirmed that I am connecting with the network
(receiving and sending messages). I remain baffled, and have done all
I know to do, save for uninstalling and reinstalling Outlook Express.
I don't want to run the risk of losing some 800 emails in my INBOX,
thus I am open to any suggestions.

 

[Guest]

You can reinstall outlook wtih out losing your inbox messages, they are on your isp mailserver. As for saved mail save , save it on your hard drive before you reinstall.

 

[C.Joseph Drayton]

Hi CB,

Can you read any of your old e-mails? If so, I would export them out. Reinstall Outlook. Import back in your e-mails.

Ciao . . . C.Joseph

That which a man buys too cheaply . . .
He esteems too lightly