Outlook doesn't function with BCM installed...

[Guest]

Hello...

I cannot get Outlook 2007 (trial) to function with BCM installed and the add
in running. Everytime I install it and complete the setup and it says
everything is fine. However, if I close Outlook and restart it or reboot my
machine and restart it, I get a message stating:

Outlook experienced a serious problem with the 'business contact manager for
outlook' add-in. If you have seen this message multiple times, you should
disable this add-in and check to see if an update is available. Do you want
to disable this add-in?


If I click yes, then Outlook functions fine with no glitches. If I click no
then Outlook closes, and then when I restart it I get the same message. I've
check for the updates, and I downloaded both part 1 and part 2 of the trial
download. I do not know what else to do. I only know that it is BCM that I
am most interested in and it is BCM I'm unable to use.

 

[Clinton Ford [MSFT]]

You might first check your list of programs to make sure that the correct
version of Business Contact Manager is installed. In Windows XP, click
"Start | Control Panel | Add or Remove Programs" and look for an entry
titled "Business Contact Manager for Outlook 2007".

If this is correct, then click Start | Run and type eventvwr and click OK to
see the Windows Event Viewer. Click on the "Application" folder to see what
errors or warnings are listed. You can double-click on an error to copy the
details. Do you see any errors that mention Outlook or Business Contact
Manager?

 

[Guest]

This is what I found in there:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 2/6/2007
Time: 12:16:11 PM
User: N/A
Computer: MASSEYMOBILE3
Description:
EventType offdiag12, P1
b0f170a8-8bd8-464d-b16b-9c49a0cc9e581e36facc-e216-47bd-baee-233b6cbaa449, P2
NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
0008: 69 00 61 00 67 00 31 00 i.a.g.1.
0010: 32 00 2c 00 20 00 62 00 2.,. .b.
0018: 30 00 66 00 31 00 37 00 0.f.1.7.
0020: 30 00 61 00 38 00 2d 00 0.a.8.-.
0028: 38 00 62 00 64 00 38 00 8.b.d.8.
0030: 2d 00 34 00 36 00 34 00 -.4.6.4.
0038: 64 00 2d 00 62 00 31 00 d.-.b.1.
0040: 36 00 62 00 2d 00 39 00 6.b.-.9.
0048: 63 00 34 00 39 00 61 00 c.4.9.a.
0050: 30 00 63 00 63 00 39 00 0.c.c.9.
0058: 65 00 35 00 38 00 31 00 e.5.8.1.
0060: 65 00 33 00 36 00 66 00 e.3.6.f.
0068: 61 00 63 00 63 00 2d 00 a.c.c.-.
0070: 65 00 32 00 31 00 36 00 e.2.1.6.
0078: 2d 00 34 00 37 00 62 00 -.4.7.b.
0080: 64 00 2d 00 62 00 61 00 d.-.b.a.
0088: 65 00 65 00 2d 00 32 00 e.e.-.2.
0090: 33 00 33 00 62 00 36 00 3.3.b.6.
0098: 63 00 62 00 61 00 61 00 c.b.a.a.
00a0: 34 00 34 00 39 00 2c 00 4.4.9.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
0100: 0a 00 ..

 

[Clinton Ford [MSFT]]

Thanks for sharing this error information. Could you look to see if there is an event just before or after this one with a bucket
number or any other related details?

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
This is what I found in there:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 2/6/2007
Time: 12:16:11 PM
User: N/A
Computer: MASSEYMOBILE3
Description:
EventType offdiag12, P1
b0f170a8-8bd8-464d-b16b-9c49a0cc9e581e36facc-e216-47bd-baee-233b6cbaa449, P2
NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
0008: 69 00 61 00 67 00 31 00 i.a.g.1.
0010: 32 00 2c 00 20 00 62 00 2.,. .b.
0018: 30 00 66 00 31 00 37 00 0.f.1.7.
0020: 30 00 61 00 38 00 2d 00 0.a.8.-.
0028: 38 00 62 00 64 00 38 00 8.b.d.8.
0030: 2d 00 34 00 36 00 34 00 -.4.6.4.
0038: 64 00 2d 00 62 00 31 00 d.-.b.1.
0040: 36 00 62 00 2d 00 39 00 6.b.-.9.
0048: 63 00 34 00 39 00 61 00 c.4.9.a.
0050: 30 00 63 00 63 00 39 00 0.c.c.9.
0058: 65 00 35 00 38 00 31 00 e.5.8.1.
0060: 65 00 33 00 36 00 66 00 e.3.6.f.
0068: 61 00 63 00 63 00 2d 00 a.c.c.-.
0070: 65 00 32 00 31 00 36 00 e.2.1.6.
0078: 2d 00 34 00 37 00 62 00 -.4.7.b.
0080: 64 00 2d 00 62 00 61 00 d.-.b.a.
0088: 65 00 65 00 2d 00 32 00 e.e.-.2.
0090: 33 00 33 00 62 00 36 00 3.3.b.6.
0098: 63 00 62 00 61 00 61 00 c.b.a.a.
00a0: 34 00 34 00 39 00 2c 00 4.4.9.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
0100: 0a 00 ..