Outlook deleting emails when I forward or reply

[Guest]

Outlook is deleting the original email from my inbox when I forward or reply
to it. (Email does not go to deleted folder either. it just disappears)

I'm using Outlook2000 on Windows XP. I installed SP3 last night as I saw
that this might correct any of these problems.

When I use the default "Administrator" user, Outlook did not have this
problem.

However, when using my "regular" user, it continues to delete the email from
my Inbox everytime I send a reply/forwarded mail.

Thinking of re-installing the program, but wondering if there are any other
fixes available or other suggestions.

Thanks

Colfax

 

[Guest]

Any solution to this problem? I have run across the same problem.

 

[Brian Tillman]

Outlook is deleting the original email from my inbox when I forward
or reply to it. (Email does not go to deleted folder either. it just
disappears)

No it doesn't. You have your View set to "Unread Messages". Change it to
just "Messages".

 

[Guest]

Thanks Brian, but that's not the case. I have both read/unread messages in my
Inbox. As soon as I forward the message (not reply, that works!) the message
is removed from the Inbox and is not in the Deleted Items. If the message is
double-clicked and read, it stays in the Inbox.

 

[Brian Tillman]

Thanks Brian, but that's not the case. I have both read/unread
messages in my Inbox. As soon as I forward the message (not reply,
that works!) the message is removed from the Inbox and is not in the
Deleted Items. If the message is double-clicked and read, it stays in
the Inbox.

What is the value for "Save forwarded messages" in Tools>Options>E-mail
Options>Advanced E-mail Options?

I still think its a view or a sort on some field other than the Received
field. Outlook simply doesn't delete messages all on its own.

 

[Ahmad Salman]

Hi,
Try to find all the connected devices that email configured on it. look at the settings on each device and make sure that everything is OK.

 

[gjdgjd]

Any solution to this problem? I have run across the same problem.

My experience is that if you have tried all the usual things and nothing has worked (and this seems to be the case from Googling around) then the issue is corruption in the PST file. I had this issue and solved the problem as follows (after shutting Outlook down and rebooting):-
1. Moved the PST file to another folder
2. Replaced it with a new/clean PST file from a clean Outlook installation (if you were not farsighted enough to save a copy of the new/clean PST file when you first installed Outlook then you will need to find a computer on which you can install Outlook (temporarily) so that you can acquire such a PST file - and this time keep a copy safe forever - it will be needed again - this is Outlook we are talking about.
3. Import the old (corrupt) PST file into the clean/new PST file using the import file facility in Outlook.
This solved the problem for me and I noted that the imported PST file was not the same size as the original PST file suggesting that Outlook import was only importing valid information and not corrupt information.
Hope this is of assistance.