Outlook deleting emails when I forward or reply

Discussion in 'Microsoft Outlook Discussion' started by Guest, Oct 21, 2004.

  1. Guest

    Guest Guest

    Outlook is deleting the original email from my inbox when I forward or reply
    to it. (Email does not go to deleted folder either. it just disappears)

    I'm using Outlook2000 on Windows XP. I installed SP3 last night as I saw
    that this might correct any of these problems.

    When I use the default "Administrator" user, Outlook did not have this

    However, when using my "regular" user, it continues to delete the email from
    my Inbox everytime I send a reply/forwarded mail.

    Thinking of re-installing the program, but wondering if there are any other
    fixes available or other suggestions.


    Guest, Oct 21, 2004
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  2. Guest

    Guest Guest

    Any solution to this problem? I have run across the same problem.
    Guest, Nov 3, 2004
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  3. No it doesn't. You have your View set to "Unread Messages". Change it to
    just "Messages".
    Brian Tillman, Nov 3, 2004
  4. Guest

    Guest Guest

    Thanks Brian, but that's not the case. I have both read/unread messages in my
    Inbox. As soon as I forward the message (not reply, that works!) the message
    is removed from the Inbox and is not in the Deleted Items. If the message is
    double-clicked and read, it stays in the Inbox.
    Guest, Nov 3, 2004
  5. What is the value for "Save forwarded messages" in Tools>Options>E-mail
    Options>Advanced E-mail Options?

    I still think its a view or a sort on some field other than the Received
    field. Outlook simply doesn't delete messages all on its own.
    Brian Tillman, Nov 3, 2004
  6. Guest

    Ahmad Salman

    Jan 14, 2018
    Likes Received:
    Try to find all the connected devices that email configured on it. look at the settings on each device and make sure that everything is OK.
    Ahmad Salman, Jan 14, 2018
  7. Guest


    Jul 20, 2018
    Likes Received:
    My experience is that if you have tried all the usual things and nothing has worked (and this seems to be the case from Googling around) then the issue is corruption in the PST file. I had this issue and solved the problem as follows (after shutting Outlook down and rebooting):-
    1. Moved the PST file to another folder
    2. Replaced it with a new/clean PST file from a clean Outlook installation (if you were not farsighted enough to save a copy of the new/clean PST file when you first installed Outlook then you will need to find a computer on which you can install Outlook (temporarily) so that you can acquire such a PST file - and this time keep a copy safe forever - it will be needed again - this is Outlook we are talking about.
    3. Import the old (corrupt) PST file into the clean/new PST file using the import file facility in Outlook.
    This solved the problem for me and I noted that the imported PST file was not the same size as the original PST file suggesting that Outlook import was only importing valid information and not corrupt information.
    Hope this is of assistance.
    gjdgjd, Jul 20, 2018
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