Outlook Connector/Calendar Issues


J

J Austin

I have 2 MSN Premium accounts using Outlook Connector (12.1) and Outlook
2007. Since they made a recent change I have calendars all over the place
(birthdays, holidays, a calendar with my name on it and a calendar tied to my
msn e-mail address. Is there a simple reference that explains all of these
change and how I can even tell which calendar I'm looking at and what I can
eliminate. It appears that mobile MS 6.1 is synchronizing but my wifes 6.1
is not. This was not a smooth rool-out. It shouldn't be this difficult.
 
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D

Diane Poremsky [MVP]

Birthday and Holidays are MSN calendars - created by adding holidays to the
MSN calendar. I'm not sure where the birthdays came from - contacts maybe?
Your "real" calendar should be called "Your name in (e-mail address removed)" in
outlook.

Go to http://calendar.live.com/calendar/calendar.aspx and you can uncheck
the holiday and b-day calendars.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
J

J Austin

Diane,

Thanks for the info, but I guess when you say my "real" calendar is the one
tied to my e-mail address at msn.com. Some information said the MSN calendar
would no longer sync through Outlook Connector. I want to set-up and use the
one that will sync with my Windows Live Mobile installed on my MS 6.1
smartphone. One of the calendars is sitting in a "local error" folder that
Outlook Connector must have created. This has happened in the past, but
would eventually clear. This set of folder and e-mails has been there for
several weeks.



Diane Poremsky said:
Birthday and Holidays are MSN calendars - created by adding holidays to the
MSN calendar. I'm not sure where the birthdays came from - contacts maybe?
Your "real" calendar should be called "Your name in (e-mail address removed)" in
outlook.

Go to http://calendar.live.com/calendar/calendar.aspx and you can uncheck
the holiday and b-day calendars.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
I have 2 MSN Premium accounts using Outlook Connector (12.1) and Outlook
2007. Since they made a recent change I have calendars all over the place
(birthdays, holidays, a calendar with my name on it and a calendar tied to
my
msn e-mail address. Is there a simple reference that explains all of
these
change and how I can even tell which calendar I'm looking at and what I
can
eliminate. It appears that mobile MS 6.1 is synchronizing but my wifes
6.1
is not. This was not a smooth rool-out. It shouldn't be this difficult.
 
D

Diane Poremsky [MVP]

Correct, MSN calendar will no longer sync - you need to use the live
calendar. Outlook should make the change automatically. ActiveSync only
supports the default calendar so you need to set the live account as the
default delivery location.



--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
Diane,

Thanks for the info, but I guess when you say my "real" calendar is the
one
tied to my e-mail address at msn.com. Some information said the MSN
calendar
would no longer sync through Outlook Connector. I want to set-up and use
the
one that will sync with my Windows Live Mobile installed on my MS 6.1
smartphone. One of the calendars is sitting in a "local error" folder
that
Outlook Connector must have created. This has happened in the past, but
would eventually clear. This set of folder and e-mails has been there for
several weeks.



Diane Poremsky said:
Birthday and Holidays are MSN calendars - created by adding holidays to
the
MSN calendar. I'm not sure where the birthdays came from - contacts
maybe?
Your "real" calendar should be called "Your name in (e-mail address removed)"
in
outlook.

Go to http://calendar.live.com/calendar/calendar.aspx and you can uncheck
the holiday and b-day calendars.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


J Austin said:
I have 2 MSN Premium accounts using Outlook Connector (12.1) and
Outlook
2007. Since they made a recent change I have calendars all over the
place
(birthdays, holidays, a calendar with my name on it and a calendar tied
to
my
msn e-mail address. Is there a simple reference that explains all of
these
change and how I can even tell which calendar I'm looking at and what I
can
eliminate. It appears that mobile MS 6.1 is synchronizing but my wifes
6.1
is not. This was not a smooth rool-out. It shouldn't be this
difficult.
 
J

J Austin

How do I set-up this up. My MSN account works through Outlook Connector and
stores information (I suspect including the MSN calendar in that OST file).
But my e-mails are also part of the Live system. I don't see how to use just
the live calendar separately. Are there procedures somewhere to show how to
do this?

Thanks,

John

Diane Poremsky said:
Correct, MSN calendar will no longer sync - you need to use the live
calendar. Outlook should make the change automatically. ActiveSync only
supports the default calendar so you need to set the live account as the
default delivery location.



--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
Diane,

Thanks for the info, but I guess when you say my "real" calendar is the
one
tied to my e-mail address at msn.com. Some information said the MSN
calendar
would no longer sync through Outlook Connector. I want to set-up and use
the
one that will sync with my Windows Live Mobile installed on my MS 6.1
smartphone. One of the calendars is sitting in a "local error" folder
that
Outlook Connector must have created. This has happened in the past, but
would eventually clear. This set of folder and e-mails has been there for
several weeks.



Diane Poremsky said:
Birthday and Holidays are MSN calendars - created by adding holidays to
the
MSN calendar. I'm not sure where the birthdays came from - contacts
maybe?
Your "real" calendar should be called "Your name in (e-mail address removed)"
in
outlook.

Go to http://calendar.live.com/calendar/calendar.aspx and you can uncheck
the holiday and b-day calendars.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have 2 MSN Premium accounts using Outlook Connector (12.1) and
Outlook
2007. Since they made a recent change I have calendars all over the
place
(birthdays, holidays, a calendar with my name on it and a calendar tied
to
my
msn e-mail address. Is there a simple reference that explains all of
these
change and how I can even tell which calendar I'm looking at and what I
can
eliminate. It appears that mobile MS 6.1 is synchronizing but my wifes
6.1
is not. This was not a smooth rool-out. It shouldn't be this
difficult.
 
B

Brian Tillman [MVP - Outlook]

I'm not sure where the birthdays came from - contacts maybe?

That's a good question because the Bithdays calendar I have for my Live
account that shows in Outlook has brithdays on the wrong date or two of them
on the same date. When I look online, the calendar there doesn't reflect what
I see in Outlook. I've rebuilt the OST file also. I guess I haven't yet
sussed where the differences originate.
 
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D

Diane Poremsky [MVP]

I've had mine since 2005 when I tested the old outlooklive service, which
used msn... some time back they appeared to break the b-days into separate
calendars you could check/uncheck in the web view (much like how Vista's
Calendar works). They were added so long ago that I couldn't recall how they
got there, even if my life depended on it. :)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
J

J Austin

Diane and Brian,

Well, at some level, I feel a little better knowing I'm not the only one
trying to figure out how all of this works. I had seen some posts recently
that attempted to develop methods to get everything to work together, but I
can't find them again. At the time it seemed overly complex.

Another issue that is related and started all this, was my updating to OC
12.1. During the update process, my wife's premium MSN account quit working
and several thousand e-mails were lost from folders. They were also deleted
from the MS server, so they are really gone. However, I backup my ost every
day. MS support says I'm on my own and should obrtain 3rd party software to
convert my ost files to pst format. I'm going to start another post to see
what everyone recommends for this type issue.

J Austin
 
D

Diane Poremsky [MVP]

I don't have premium msn so I don't know how it works - my paid acct was
moved to hotmail servers months ago and the account converted to a hotmail
plus acct recently. "it just works" - the connector knows where to go for
mail and where to go for the calendar.

Try a new profile - keep the old one but make a test one - and set up the
msn acct using the connector. See if you get your mail and live calendar.

otherwise, try one of the Live forums, although I don't know which is best -
http://www.vistax64.com/live-mail/ seems to make it high in google.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
How do I set-up this up. My MSN account works through Outlook Connector
and
stores information (I suspect including the MSN calendar in that OST
file).
But my e-mails are also part of the Live system. I don't see how to use
just
the live calendar separately. Are there procedures somewhere to show how
to
do this?

Thanks,

John

Diane Poremsky said:
Correct, MSN calendar will no longer sync - you need to use the live
calendar. Outlook should make the change automatically. ActiveSync only
supports the default calendar so you need to set the live account as the
default delivery location.



--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


J Austin said:
Diane,

Thanks for the info, but I guess when you say my "real" calendar is the
one
tied to my e-mail address at msn.com. Some information said the MSN
calendar
would no longer sync through Outlook Connector. I want to set-up and
use
the
one that will sync with my Windows Live Mobile installed on my MS 6.1
smartphone. One of the calendars is sitting in a "local error" folder
that
Outlook Connector must have created. This has happened in the past,
but
would eventually clear. This set of folder and e-mails has been there
for
several weeks.



:

Birthday and Holidays are MSN calendars - created by adding holidays
to
the
MSN calendar. I'm not sure where the birthdays came from - contacts
maybe?
Your "real" calendar should be called "Your name in
(e-mail address removed)"
in
outlook.

Go to http://calendar.live.com/calendar/calendar.aspx and you can
uncheck
the holiday and b-day calendars.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have 2 MSN Premium accounts using Outlook Connector (12.1) and
Outlook
2007. Since they made a recent change I have calendars all over the
place
(birthdays, holidays, a calendar with my name on it and a calendar
tied
to
my
msn e-mail address. Is there a simple reference that explains all
of
these
change and how I can even tell which calendar I'm looking at and
what I
can
eliminate. It appears that mobile MS 6.1 is synchronizing but my
wifes
6.1
is not. This was not a smooth rool-out. It shouldn't be this
difficult.
 
D

Diane Poremsky [MVP]

I haven't tested recovering an orphaned msn ost file so I don't know what
you can expect. But you will probably need a tool, as one is needed for
exchange ost files. See http://www.slipstick.com/problems/ost2pst.asp -
warning: they are pricy.

Some of the repair tools might be able to convert the ost to a pst are part
of the repair - and some are in the more affordable $50 range. These are
listed at http://www.slipstick.com/problems/scanpst.asp. Most offer trials
that recover about 10 messages so you can see if it works before buying.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
J

J Austin

Diane,

Yes, my first look for ost to pst converters demonstrated that they are
pricey. I tried a $50 demo and I did not recognize the pst that it created.
My real disappointment is that MS support cannot provide any help when the
issue was definately caused by a required update to OC 12.1. OC seems to not
be "owned" by any of the support groups and each one points you to the other
(e.g., Outlook and MSN). They would not elevate my case or transfer it.
Sorry about your missing critical e-mails.

Thanks for the info and links.

Diane Poremsky said:
I haven't tested recovering an orphaned msn ost file so I don't know what
you can expect. But you will probably need a tool, as one is needed for
exchange ost files. See http://www.slipstick.com/problems/ost2pst.asp -
warning: they are pricy.

Some of the repair tools might be able to convert the ost to a pst are part
of the repair - and some are in the more affordable $50 range. These are
listed at http://www.slipstick.com/problems/scanpst.asp. Most offer trials
that recover about 10 messages so you can see if it works before buying.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
Diane and Brian,

Well, at some level, I feel a little better knowing I'm not the only one
trying to figure out how all of this works. I had seen some posts
recently
that attempted to develop methods to get everything to work together, but
I
can't find them again. At the time it seemed overly complex.

Another issue that is related and started all this, was my updating to OC
12.1. During the update process, my wife's premium MSN account quit
working
and several thousand e-mails were lost from folders. They were also
deleted
from the MS server, so they are really gone. However, I backup my ost
every
day. MS support says I'm on my own and should obrtain 3rd party software
to
convert my ost files to pst format. I'm going to start another post to
see
what everyone recommends for this type issue.

J Austin
 
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D

Diane Poremsky [MVP]

Yeah, ownership has always been a problem with the connector service - from
day one of the connector (when the program was called 'outlooklive').
Outlook developed it and everything gets pushed back to them, even when it’s
a service problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
Diane,

Yes, my first look for ost to pst converters demonstrated that they are
pricey. I tried a $50 demo and I did not recognize the pst that it
created.
My real disappointment is that MS support cannot provide any help when the
issue was definately caused by a required update to OC 12.1. OC seems to
not
be "owned" by any of the support groups and each one points you to the
other
(e.g., Outlook and MSN). They would not elevate my case or transfer it.
Sorry about your missing critical e-mails.

Thanks for the info and links.

Diane Poremsky said:
I haven't tested recovering an orphaned msn ost file so I don't know what
you can expect. But you will probably need a tool, as one is needed for
exchange ost files. See http://www.slipstick.com/problems/ost2pst.asp -
warning: they are pricy.

Some of the repair tools might be able to convert the ost to a pst are
part
of the repair - and some are in the more affordable $50 range. These are
listed at http://www.slipstick.com/problems/scanpst.asp. Most offer
trials
that recover about 10 messages so you can see if it works before buying.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


J Austin said:
Diane and Brian,

Well, at some level, I feel a little better knowing I'm not the only
one
trying to figure out how all of this works. I had seen some posts
recently
that attempted to develop methods to get everything to work together,
but
I
can't find them again. At the time it seemed overly complex.

Another issue that is related and started all this, was my updating to
OC
12.1. During the update process, my wife's premium MSN account quit
working
and several thousand e-mails were lost from folders. They were also
deleted
from the MS server, so they are really gone. However, I backup my ost
every
day. MS support says I'm on my own and should obrtain 3rd party
software
to
convert my ost files to pst format. I'm going to start another post to
see
what everyone recommends for this type issue.

J Austin

:


I'm not sure where the birthdays came from - contacts maybe?

That's a good question because the Bithdays calendar I have for my
Live
account that shows in Outlook has brithdays on the wrong date or two
of
them
on the same date. When I look online, the calendar there doesn't
reflect
what
I see in Outlook. I've rebuilt the OST file also. I guess I haven't
yet
sussed where the differences originate.
 
Ad

Advertisements

J

J Austin

Diane,

Again, it's good to know I not just some irrational customer with an
un-justified view of what I have experienced, time and time again with OC
support. I spent 3 months with a Level 2 Outlook support person, running all
kinds of tests on an OC synchronization issue. We talked and worked together
almost everyday. He tried to be very helpful, but, when I kept asking him,
can't you talk to the OC people (the tests all pointed to a serious OC bug),
he tried once, and had to call the standard support line with no help at all.
Turned out he found out about a new version of OC the same time everyone
else did. Problem solved, but 3 months of my time fully wasted when it
didn't have to be that way. I am a very strong MS supporter but sometimes
you wonder about how they are managing their (what must be a very large)
support budget. Talk about "silos". I worked at NASA for 35 years and know
a little bit about how silos develop and how hard they are to break-down.
But MS support has to be a classic example (either by design or
mismanagement). And OC would appear to be a pivotal product in where
everything is headed. You would think they would be interesting in knowing
how their required upgrade process deleted thousands of critical e-mails from
a real-estate business customer.

Thanks for listening.

Diane Poremsky said:
Yeah, ownership has always been a problem with the connector service - from
day one of the connector (when the program was called 'outlooklive').
Outlook developed it and everything gets pushed back to them, even when it’s
a service problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


J Austin said:
Diane,

Yes, my first look for ost to pst converters demonstrated that they are
pricey. I tried a $50 demo and I did not recognize the pst that it
created.
My real disappointment is that MS support cannot provide any help when the
issue was definately caused by a required update to OC 12.1. OC seems to
not
be "owned" by any of the support groups and each one points you to the
other
(e.g., Outlook and MSN). They would not elevate my case or transfer it.
Sorry about your missing critical e-mails.

Thanks for the info and links.

Diane Poremsky said:
I haven't tested recovering an orphaned msn ost file so I don't know what
you can expect. But you will probably need a tool, as one is needed for
exchange ost files. See http://www.slipstick.com/problems/ost2pst.asp -
warning: they are pricy.

Some of the repair tools might be able to convert the ost to a pst are
part
of the repair - and some are in the more affordable $50 range. These are
listed at http://www.slipstick.com/problems/scanpst.asp. Most offer
trials
that recover about 10 messages so you can see if it works before buying.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Diane and Brian,

Well, at some level, I feel a little better knowing I'm not the only
one
trying to figure out how all of this works. I had seen some posts
recently
that attempted to develop methods to get everything to work together,
but
I
can't find them again. At the time it seemed overly complex.

Another issue that is related and started all this, was my updating to
OC
12.1. During the update process, my wife's premium MSN account quit
working
and several thousand e-mails were lost from folders. They were also
deleted
from the MS server, so they are really gone. However, I backup my ost
every
day. MS support says I'm on my own and should obrtain 3rd party
software
to
convert my ost files to pst format. I'm going to start another post to
see
what everyone recommends for this type issue.

J Austin

:


I'm not sure where the birthdays came from - contacts maybe?

That's a good question because the Bithdays calendar I have for my
Live
account that shows in Outlook has brithdays on the wrong date or two
of
them
on the same date. When I look online, the calendar there doesn't
reflect
what
I see in Outlook. I've rebuilt the OST file also. I guess I haven't
yet
sussed where the differences originate.
 

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