Outlook Autofill displays incorrect alias name

[Guest]

Hi,

I have recently had to change a user's last name as they had just got
married. I changed the AD account, all Aliases, the X400/500 addresses etc.
Everything has changed except for when I click on my Outlook and I click the
letter of the person's name it comes up in the format name <name>. The
<name> part does not display the new last name. I delete the autofill entry
and then send a new e-mail and it does the same thing. I have cleared the
outlook autofill database etc. I want it to display
name <test> .
Any ideas.....
Thanks
Elvis

 

[Diane Poremsky [MVP]]

either go to send/ receive and download the address book or delete the oab
files in C:\Documents and Settings\username\Local Settings\Application
Data\Microsoft\Outlook and redownload them again.

 

[Lanwench [MVP - Exchange]]

Hi,

I have recently had to change a user's last name as they had just got
married. I changed the AD account, all Aliases, the X400/500 addresses
etc.
Everything has changed except for when I click on my Outlook and I click
the
letter of the person's name it comes up in the format name <name>. The
<name> part does not display the new last name. I delete the autofill
entry
and then send a new e-mail and it does the same thing. I have cleared the
outlook autofill database etc. I want it to display
name <test> .
Any ideas.....
Thanks
Elvis

Using OL2003 and cached mode? You'll need to make sure the offline address
book has been updated on the Exchange server, and then re-download the OAB
in Outlook.

 

[Guest]

Hi,

Thanks for the quick response..yes I have outlook in cached mode and I have
performed all the above. but it doesn't resolve my problem.
I have cleared the deleted the entry from the outlook cache, autocomplete
database (NK2). so I retype the persons e-mail address (Member of GAL) to
repopulate the autocomplete feature...which it does but it puts the old
autocomplete entry that I deleted back into the list so it still displays it
incorrectly. please help..

Thanks

Elvis

 

[Lanwench [MVP - Exchange]]

In

Hi,

Thanks for the quick response..yes I have outlook in cached mode and
I have performed all the above. but it doesn't resolve my problem.
I have cleared the deleted the entry from the outlook cache,
autocomplete database (NK2). so I retype the persons e-mail address
(Member of GAL) to repopulate the autocomplete feature...which it
does but it puts the old autocomplete entry that I deleted back into
the list so it still displays it incorrectly. please help..

You haven't mentioned anything about your OAB. If you click on To: and look
at the properties of this recipient in the OAB, what does it say?