Outlook and opening attachments

[Guest]

I'm sending attachments (specifically Word) to someone, but they're unable to
(1) open the document from the email and/or (2) save the document to a drive
and open. It's almost as if the document is being sent as a link because the
error message the comes up says to verify the destination drive or link.
I've even sent the document (as an attachment) to myself at a different
address and the same thing happens. I'm confused and doesn't look very
professional when dealing with a new customer! <ack!>

Does anyone have any suggestions? Has anyone else had this happen? I'm
beside myself and don't know what to do!

Help in Michigan

Tena

 

[Brian Tillman]

I'm sending attachments (specifically Word) to someone, but they're
unable to (1) open the document from the email and/or (2) save the
document to a drive and open.

Make sure you're not sending in Rich Text format, since only another Outlook
user will be able to handle the attachments if you do.

 

[Guest]

Would the icon still show as a Word document in the attachment area? I'm not
at the computer I sent the document from, but I will doublecheck it once I
get home. I also wondered if there's a setting within Outlook that I need to
reset?

Tena

 

[Brian Tillman]

Would the icon still show as a Word document in the attachment area?

On the sending system or the receiving one?

 

[Guest]

It's on both sides - the icon is "W" for Word. The document is a form I
created. It's protected, but even when I unprotect it, the same problem
occurs.

I'm open to further suggestions. If you need more info, let me know!

Tena