Outlook Address Book e-mails column is empty

[Israel]

I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders" wouldn't
open. It solved the problem, however a new problem appeared: in the Address
Book all the e-mail addresses column is blank (the "Name" and "Dispaly Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses) however, when
I double-click a contact the V-card that opens has the e-mail address and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Russ Valentine [MVP-Outlook]]

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Israel]

Dear Russ,
Thanks a lot for your response. Everything you suggested to check was OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result was the
same. You may have missed noting that there is a problem in the Contacts
itself (please re-read my original e-mail), thus it is not surprising that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your help in
completeing it: I temporarily replaced my Personal Folders.pst with a back-up
version of the same that I had saved end May: with it, everything works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made in the
comtacts, but do need the considerable amount of e-mail exchanged in the
period).
Is there any way I can import the contacts from the old .pst to replace in
the current one?
Thanks a lot for your assistance.
Israel

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]

I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders" wouldn't
open. It solved the problem, however a new problem appeared: in the
Address
Book all the e-mail addresses column is blank (the "Name" and "Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses) however,
when
I double-click a contact the V-card that opens has the e-mail address and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Russ Valentine [MVP-Outlook]]

Your original post described no problem with your Contacts Folder. Perhaps
you should post all the relevant information accurately before we start to
wok on this.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,
Thanks a lot for your response. Everything you suggested to check was OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result was
the
same. You may have missed noting that there is a problem in the Contacts
itself (please re-read my original e-mail), thus it is not surprising that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your help
in
completeing it: I temporarily replaced my Personal Folders.pst with a
back-up
version of the same that I had saved end May: with it, everything works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made in
the
comtacts, but do need the considerable amount of e-mail exchanged in the
period).
Is there any way I can import the contacts from the old .pst to replace in
the current one?
Thanks a lot for your assistance.
Israel

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]

I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in the
Address
Book all the e-mail addresses column is blank (the "Name" and "Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses) however,
when
I double-click a contact the V-card that opens has the e-mail address
and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Israel]

Please note the capitalized portion now copied from my first post:
"Under "Contacts" all seems OK (does show the e-mail addresses) HOWEVER WHEN
I DOUBLE-CLICK A CONTACT THE V-CARD THAT OPENS HAS THE E-MAIL ADDRESS AND
"DISPLAY AS" FILDS BLANK."
Elaborating for clarity: the contacts appear to be OK before I actually open
them, but when I open them the e-mail field (and another field, less
important) is missing. These are exacty those same fields that is missing in
the Address Book and render it useless.
I look forward to your further news.
Israel

Your original post described no problem with your Contacts Folder. Perhaps
you should post all the relevant information accurately before we start to
wok on this.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,
Thanks a lot for your response. Everything you suggested to check was OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result was
the
same. You may have missed noting that there is a problem in the Contacts
itself (please re-read my original e-mail), thus it is not surprising that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your help
in
completeing it: I temporarily replaced my Personal Folders.pst with a
back-up
version of the same that I had saved end May: with it, everything works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made in
the
comtacts, but do need the considerable amount of e-mail exchanged in the
period).
Is there any way I can import the contacts from the old .pst to replace in
the current one?
Thanks a lot for your assistance.
Israel

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in the
Address
Book all the e-mail addresses column is blank (the "Name" and "Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses) however,
when
I double-click a contact the V-card that opens has the e-mail address
and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Russ Valentine [MVP-Outlook]]

That's the part that is confusing since the Contacts Folder does not contain
vCards. Were you talking about the Contacts Folder in your Personal Folders
file or just the view of it in the address book?
What caused you to need to run the Inbox Repair Tool and did it seem to
complete repairs successfully?
Do you back up your data?
--
Russ Valentine
[MVP-Outlook]

Please note the capitalized portion now copied from my first post:
"Under "Contacts" all seems OK (does show the e-mail addresses) HOWEVER
WHEN
I DOUBLE-CLICK A CONTACT THE V-CARD THAT OPENS HAS THE E-MAIL ADDRESS AND
"DISPLAY AS" FILDS BLANK."
Elaborating for clarity: the contacts appear to be OK before I actually
open
them, but when I open them the e-mail field (and another field, less
important) is missing. These are exacty those same fields that is missing
in
the Address Book and render it useless.
I look forward to your further news.
Israel

Your original post described no problem with your Contacts Folder.
Perhaps
you should post all the relevant information accurately before we start
to
wok on this.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,
Thanks a lot for your response. Everything you suggested to check was
OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result
was
the
same. You may have missed noting that there is a problem in the
Contacts
itself (please re-read my original e-mail), thus it is not surprising
that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your
help
in
completeing it: I temporarily replaced my Personal Folders.pst with a
back-up
version of the same that I had saved end May: with it, everything works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made in
the
comtacts, but do need the considerable amount of e-mail exchanged in
the
period).
Is there any way I can import the contacts from the old .pst to replace
in
the current one?
Thanks a lot for your assistance.
Israel


:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook,
and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in the
Address
Book all the e-mail addresses column is blank (the "Name" and
"Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses)
however,
when
I double-click a contact the V-card that opens has the e-mail
address
and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Israel]

Please see may response hereunder, after each of your paragraphs:

That's the part that is confusing since the Contacts Folder does not contain
vCards. Were you talking about the Contacts Folder in your Personal Folders
file or just the view of it in the address book?

So sorry I confused you: I just realized that V-card is the wrong term. I
refer to the Contacts Folder in my Personal Folders. I see all my contacts
correctly (including the e-mail) but when I double click the contact the
contact window that opens has the e-mail field empty. In the Address Book
exactly the same fields that are empty in each contact are also empty there.

What caused you to need to run the Inbox Repair Tool and did it seem to
complete repairs successfully?

I used it beacuse my Personal Folders refused to expand and I followed
Outlook instructions to use the Inbox Repair Tool. Outlook didn't say there
was any problem (I think - but am not sure it said repair was successful.
Further herebellow is a copy of the contents of the resulting Personal
Folders.log file I have

Do you back up your data?

Yes. I created a Personal Folders.bak as suggested by the tool just before
using it. After I found there is a problem I tried to use this .bak file by
changing the extention to .pst., but all I got was a repeat of the need to
use the tool and exactly the same results.
I have a copy of the .pst file sved on May 25th. Using it the problem of the
Contacts and Address Book is solved, but I lose all the correspondense since.
Copy of the Personal Folders.log file contents:
Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy

--
Russ Valentine
[MVP-Outlook]

Please note the capitalized portion now copied from my first post:
"Under "Contacts" all seems OK (does show the e-mail addresses) HOWEVER
WHEN
I DOUBLE-CLICK A CONTACT THE V-CARD THAT OPENS HAS THE E-MAIL ADDRESS AND
"DISPLAY AS" FILDS BLANK."
Elaborating for clarity: the contacts appear to be OK before I actually
open
them, but when I open them the e-mail field (and another field, less
important) is missing. These are exacty those same fields that is missing
in
the Address Book and render it useless.
I look forward to your further news.
Israel

Your original post described no problem with your Contacts Folder.
Perhaps
you should post all the relevant information accurately before we start
to
wok on this.
--
Russ Valentine
[MVP-Outlook]
Dear Russ,
Thanks a lot for your response. Everything you suggested to check was
OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result
was
the
same. You may have missed noting that there is a problem in the
Contacts
itself (please re-read my original e-mail), thus it is not surprising
that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your
help
in
completeing it: I temporarily replaced my Personal Folders.pst with a
back-up
version of the same that I had saved end May: with it, everything works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made in
the
comtacts, but do need the considerable amount of e-mail exchanged in
the
period).
Is there any way I can import the contacts from the old .pst to replace
in
the current one?
Thanks a lot for your assistance.
Israel


:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or repair your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook,
and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in the
Address
Book all the e-mail addresses column is blank (the "Name" and
"Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses)
however,
when
I double-click a contact the V-card that opens has the e-mail
address
and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Russ Valentine [MVP-Outlook]]

There is no way to tell from this how your PST file became corrupted. You
need to make good backups more frequently because restoring from backup is
your only option here.
--
Russ Valentine
[MVP-Outlook]

Please see may response hereunder, after each of your paragraphs:

That's the part that is confusing since the Contacts Folder does not
contain
vCards. Were you talking about the Contacts Folder in your Personal
Folders
file or just the view of it in the address book?

So sorry I confused you: I just realized that V-card is the wrong term. I
refer to the Contacts Folder in my Personal Folders. I see all my contacts
correctly (including the e-mail) but when I double click the contact the
contact window that opens has the e-mail field empty. In the Address Book
exactly the same fields that are empty in each contact are also empty
there.

What caused you to need to run the Inbox Repair Tool and did it seem to
complete repairs successfully?

I used it beacuse my Personal Folders refused to expand and I followed
Outlook instructions to use the Inbox Repair Tool. Outlook didn't say
there
was any problem (I think - but am not sure it said repair was successful.
Further herebellow is a copy of the contents of the resulting Personal
Folders.log file I have

Do you back up your data?

Yes. I created a Personal Folders.bak as suggested by the tool just before
using it. After I found there is a problem I tried to use this .bak file
by
changing the extention to .pst., but all I got was a repeat of the need to
use the tool and exactly the same results.
I have a copy of the .pst file sved on May 25th. Using it the problem of
the
Contacts and Address Book is solved, but I lose all the correspondense
since.
Copy of the Personal Folders.log file contents:
Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy

--
Russ Valentine
[MVP-Outlook]

Please note the capitalized portion now copied from my first post:
"Under "Contacts" all seems OK (does show the e-mail addresses) HOWEVER
WHEN
I DOUBLE-CLICK A CONTACT THE V-CARD THAT OPENS HAS THE E-MAIL ADDRESS
AND
"DISPLAY AS" FILDS BLANK."
Elaborating for clarity: the contacts appear to be OK before I actually
open
them, but when I open them the e-mail field (and another field, less
important) is missing. These are exacty those same fields that is
missing
in
the Address Book and render it useless.
I look forward to your further news.
Israel

:

Your original post described no problem with your Contacts Folder.
Perhaps
you should post all the relevant information accurately before we
start
to
wok on this.
--
Russ Valentine
[MVP-Outlook]
Dear Russ,
Thanks a lot for your response. Everything you suggested to check
was
OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result
was
the
same. You may have missed noting that there is a problem in the
Contacts
itself (please re-read my original e-mail), thus it is not
surprising
that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your
help
in
completeing it: I temporarily replaced my Personal Folders.pst with
a
back-up
version of the same that I had saved end May: with it, everything
works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made
in
the
comtacts, but do need the considerable amount of e-mail exchanged in
the
period).
Is there any way I can import the contacts from the old .pst to
replace
in
the current one?
Thanks a lot for your assistance.
Israel


:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or repair your PST
or
update
your Outlook version or operating system. Use the following steps
to
reset
the connection. Note that in some instances you may actually have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View
or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in
the
Address
Book all the e-mail addresses column is blank (the "Name" and
"Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses)
however,
when
I double-click a contact the V-card that opens has the e-mail
address
and
"display as" fields blank.
How can I recover my address book so that I can use it?

 

[Israel]

Thanks a lot anyway!
Israel

There is no way to tell from this how your PST file became corrupted. You
need to make good backups more frequently because restoring from backup is
your only option here.
--
Russ Valentine
[MVP-Outlook]

Please see may response hereunder, after each of your paragraphs:

That's the part that is confusing since the Contacts Folder does not
contain
vCards. Were you talking about the Contacts Folder in your Personal
Folders
file or just the view of it in the address book?

So sorry I confused you: I just realized that V-card is the wrong term. I
refer to the Contacts Folder in my Personal Folders. I see all my contacts
correctly (including the e-mail) but when I double click the contact the
contact window that opens has the e-mail field empty. In the Address Book
exactly the same fields that are empty in each contact are also empty
there.

What caused you to need to run the Inbox Repair Tool and did it seem to
complete repairs successfully?

I used it beacuse my Personal Folders refused to expand and I followed
Outlook instructions to use the Inbox Repair Tool. Outlook didn't say
there
was any problem (I think - but am not sure it said repair was successful.
Further herebellow is a copy of the contents of the resulting Personal
Folders.log file I have

Do you back up your data?

Yes. I created a Personal Folders.bak as suggested by the tool just before
using it. After I found there is a problem I tried to use this .bak file
by
changing the extention to .pst., but all I got was a repeat of the need to
use the tool and exactly the same results.
I have a copy of the .pst file sved on May 25th. Using it the problem of
the
Contacts and Address Book is solved, but I lose all the correspondense
since.
Copy of the Personal Folders.log file contents:
Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

**Updating folder hierarchy

--
Russ Valentine
[MVP-Outlook]
Please note the capitalized portion now copied from my first post:
"Under "Contacts" all seems OK (does show the e-mail addresses) HOWEVER
WHEN
I DOUBLE-CLICK A CONTACT THE V-CARD THAT OPENS HAS THE E-MAIL ADDRESS
AND
"DISPLAY AS" FILDS BLANK."
Elaborating for clarity: the contacts appear to be OK before I actually
open
them, but when I open them the e-mail field (and another field, less
important) is missing. These are exacty those same fields that is
missing
in
the Address Book and render it useless.
I look forward to your further news.
Israel

:

Your original post described no problem with your Contacts Folder.
Perhaps
you should post all the relevant information accurately before we
start
to
wok on this.
--
Russ Valentine
[MVP-Outlook]
Dear Russ,
Thanks a lot for your response. Everything you suggested to check
was
OK,
the address book was where it should, etc. Still, I did follow your
suggestions and removed it and reinstalled. Unfortunately the result
was
the
same. You may have missed noting that there is a problem in the
Contacts
itself (please re-read my original e-mail), thus it is not
surprising
that
the Address Book doesn't work properly.
I did find another potential solution, but would thank you for your
help
in
completeing it: I temporarily replaced my Personal Folders.pst with
a
back-up
version of the same that I had saved end May: with it, everything
works
perfectly. However if I continue working with it I lose all the
correspondence held since (I don't mind loosing the few changes made
in
the
comtacts, but do need the considerable amount of e-mail exchanged in
the
period).
Is there any way I can import the contacts from the old .pst to
replace
in
the current one?
Thanks a lot for your assistance.
Israel


:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or repair your PST
or
update
your Outlook version or operating system. Use the following steps
to
reset
the connection. Note that in some instances you may actually have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View
or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
I have Outlook 2002 SP3, working on Windows XP.
I had to use the "Inbox Repair Tool", after my "Personal Folders"
wouldn't
open. It solved the problem, however a new problem appeared: in
the
Address
Book all the e-mail addresses column is blank (the "Name" and
"Dispaly
Name"
column do appear correctly).
Under "Contacts" all seems OK (does show the e-mail addresses)
however,
when
I double-click a contact the V-card that opens has the e-mail
address
and
"display as" fields blank.
How can I recover my address book so that I can use it?