Outlook 98 Upgrade keeps failing on XP

[Guest]

Money's tight and anyway, I've always been completely satisfied with my
Office 97 and the upgrade to Outlook 98 but I just have to get off this
Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a very
low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere in
this forum that this will work fine.)

Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get
the following error message:

"Setup has encountered a problem which makes it necessary for you to reboot
your machine before setup can continue. Please reboot your machine and then
rerun setup"

However, rebooting has no effect. I still get the same message each time I
try the upgrade. BTW, the install process progresses quite far, allowing me
to enter the product key, choose the location for the program files, check
for previous versions of Outlook, etc., but when it finally gets down to
installing files, it bombs with the error message shown above.

Any help will be so, so welcomed.

 

[DL]

Have you tried uninstalling OL97 then installing OL98?
You dont usually need the qualifying product installed to use the upgrade
cd, though you may need the old cd avilable to point to during the
installation

 

[Pegasus \(MVP\)]

Money's tight and anyway, I've always been completely satisfied with my
Office 97 and the upgrade to Outlook 98 but I just have to get off this
Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a
very
low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere
in
this forum that this will work fine.)

Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get
the following error message:

"Setup has encountered a problem which makes it necessary for you to
reboot
your machine before setup can continue. Please reboot your machine and
then
rerun setup"

However, rebooting has no effect. I still get the same message each time I
try the upgrade. BTW, the install process progresses quite far, allowing
me
to enter the product key, choose the location for the program files, check
for previous versions of Outlook, etc., but when it finally gets down to
installing files, it bombs with the error message shown above.

Any help will be so, so welcomed.

Best to ask the experts in an Outlook newsgroup.

 

[Guest]

DL,

Why would I want to try uninstalling Office 97 (with its Outlook 97)? I just
did a clean install of Office 97 for the first time. Every other program
worked fine including Outlook 97. It's just the Outlook 98 Upgrade won't
load. Keep getting this "reboot" message I mentioned.

If it will help to uninstall Office 97, I'll do it but please explain why
this would help.

 

[DL]

I thought you meant you had the later version of Office

 

[scottfree46]

I am struggling with this same prob, please let me know the fix if you found
one. Thanks

 

[Gary S. Terhune]

Please go ask this question in an Outlook newsgroup. You are much more
likely to get a decent response. It is not really a Windows XP problem, and
if anyone has found the answer, it will be more widely known over there.