outlook 98 issue

[suparna jayant]

When trying to install a new email account in outlook 98 gets the
error message has OUTLOOK.exe has generated the error and will be
closed. You will have to restart the program.

 

[Scott Atkins[MSFT]]

Hi,

The problem you are experiencing can be caused by several different issues. Try the following to narrow down the issue.

Step 1. Temporarily disable any anti-virus or firewall software and then test
Step 2: Start Outlook in Safe Mode and test

To start Outlook in Safe Mode, please follow the steps below:
1. Click Start->Run.
2. Type "outlook /safe" (without the quotation marks) in the Open box, and then click Ok. Please note that there is a space character between outlook and /safe.


Step 3: Run a Detect and Repair of Outlook

1. Open Outlook
2. Help > Detect and Repair...
3. Click Start
4. Restart Outlook to check if the problem is fixed

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------

 

[suparna jayant]

Thank a lot. It worked.

regards

Hi,

The problem you are experiencing can be caused by several different issues. Try the following to narrow down the issue.

Step 1. Temporarily disable any anti-virus or firewall software and then test
Step 2: Start Outlook in Safe Mode and test

To start Outlook in Safe Mode, please follow the steps below:
1. Click Start->Run.
2. Type "outlook /safe" (without the quotation marks) in the Open box, and then click Ok. Please note that there is a space character between outlook and /safe.


Step 3: Run a Detect and Repair of Outlook

1. Open Outlook
2. Help > Detect and Repair...
3. Click Start
4. Restart Outlook to check if the problem is fixed

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------