Outlook 97

  • Thread starter Thread starter Roger Thompson
  • Start date Start date
R

Roger Thompson

Hi,

I have been using outlook 97 without any problems on a windows XP service
pack 2 machine for some time.

I recently had to re-install XP and now I can't open Outlook 97 ( just get a
send error report dialog box headed 'OUTLOOK.EXE has encountered a problem
and needs to close. We are sorry for the inconvenience'

Could anyone help resolve this please?
 
Roger Thompson said:
Hi,

I have been using outlook 97 without any problems on a windows XP service
pack 2 machine for some time.

I recently had to re-install XP and now I can't open Outlook 97 ( just get
a
send error report dialog box headed 'OUTLOOK.EXE has encountered a problem
and needs to close. We are sorry for the inconvenience'

Could anyone help resolve this please?
Click to expand...

Have you tried an Outlook newsgroup?
 
Outlook was never a part of any versions of Windows. Outlook is a part of the
MS Office system. Outlook can also be purchased as a separate product. Since
you state that you reinstalled XP, may need to re-install your other
applications.
 
Have you reinstalled Outlook 97?

Outlook-specific newsgroups include:

news://msnews.microsoft.com/microsoft.public.outlook.general
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.installation
 
Colin Barnhorst said:
He's getting an outlook.exe message so it appears he has.
Click to expand...

Sometimes I think "PA Bear" is older than I am and is suffering from
the early effects of the onset of Alzheimer's <grin>
 
Yes, BUT just double-clicking on a shortcut to outlook.exe will start
Outlook even if it wasn't reinstalled, but then it will crash, because
it wasn't "installed".
 
The OP doesn't state what he means by "reinstall".

Was it a repair install, or a fresh XP install with all programs reinstalled
as well.

Bob I said:
Yes, BUT just double-clicking on a shortcut to outlook.exe will start
Outlook even if it wasn't reinstalled, but then it will crash, because it
wasn't "installed".
Click to expand...
<snip>
 
Roger said:
Hi,

I have been using outlook 97 without any problems on a windows XP service
pack 2 machine for some time.

I recently had to re-install XP and now I can't open Outlook 97 ( just get a
send error report dialog box headed 'OUTLOOK.EXE has encountered a problem
and needs to close. We are sorry for the inconvenience'

Could anyone help resolve this please?
Click to expand...

Not too sure on the specifics Roger, have you applied the most up to date service pack(s)
for Office 97 after installing it? I'm not too sure (it's been a while since I have used
MSO97), but I think MSO97 requires the services packs for WinXP SP1 and above.

- WindPipe
 
Back
Top