OK, here's a quick step-by-step:
* go to the Control Panel > Mail applet
* make sure that the profile that's showing (which typically is the
contents of your default profile) has the following services in it:
- Personal Folders (this defines the location that mail/items can be stored
in)
- Personal Address Book (an address book provider - not essential for
Outlook but good to have around anyway)
- Outlook Address Book (another address book provider - this one takes the
electronic addresses from Contacts and turns them into an address book)
- Internet Mail (a mail transport - this is the one that moves mail from
your ISPs POP3 server to your Personal folders and from your Personal
Folders to your ISPs SMTP server [the whole loop for Internet e=mail])
The only service that might have some confusing parameters to set in it
would be the Internet Mail service. Before setting it up make sure you've
got the following info handy (complete list - I'm sure you know some of
these but I'm gonna list them anyway)
(If you've got two tabs in the Internet Mail service properties - Original
Internet Mail service):
[On General Tab]
- Your name
- Your E-mail address
- Your ISP's POP3 server name
- Your account name on that server
- Your POP3 account password
- Your ISP's SMTP server name (if you click the Advanced Options button
you'll see this field)
[On Connection tab]
- How you want to connect to your ISP's server
- If you want scheduled collection of mail (click Schedule button for this)
(If you've got four tabs in the Internet E-mail service properties -
Internet Mail Enhancement Patch service):
[On General Tab]
- A 'friendly' name to distinguish this service from other Internet E-mail
services in the same profile
- Your name
- Your company (if applicable)
- Your E-mail address
- A reply address (if you want replies from mail sent from this service to
go to another address)
[On Servers tab]
- Your ISP's SMTP server name (Outgoing mail)
- Your ISP's POP3 server name (Incoming mail)
- Your POP3 account name & password (unless you've got an MSN or Compuserve
POP3 mailbox in which case you check the Logon using Secure Password
Authentication button)
[On Connection tab]
- How you want to connect to the servers
- Do you want to disconnect after sending & receiving mail from this service
[On Advanced tab]
I'd leave most of these alone with the possible exception of the "Leave Mail
on Server" option (if you want to leave mail in your POP3 mailbox for
collection from another computer). The rest of the options normally aren't
used unless your ISP has an odd setup or a slow server.
Roger Thompson said:
Not entirely sure how you go about this, but will give it a try if you can
help with some more information.
Do you think it is worth uninstalling SP2, re-installing Office 97 and
then
updating to SP2 again?
