Outlook 97 fails to open

[John Harris]

Hi All,
I have a client who installed Office 97 Pro on her XP computer. She set up
Outlook but used the Exchange mode instead of POP when setting up her
account. She tried to correct her problem but has since called me in. She
has also since installed SP2.

When Outlook opens it looks for a .pst file that does not exist. No matter
what option you choose Outlook then fails and closes without giving you a
chance to do anything else. The error is ID: 1000 Source: Application
Error.

I have tried uninstalling and reinstalling but had no luck.

 

[neo [mvp outlook]]

Go to the mail applet in the control panel. Select show profiles to setup a
new Internet Email profile and delete/remove the other.

 

[Milly Staples [MVP - Outlook]]

In addition to what Neo said, ensure that she has downloaded the Internet
Mail Enhancement Patch (IMEP) from Office Downloads on the Microsoft Office
site.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, John Harris asked:

| Hi All,
| I have a client who installed Office 97 Pro on her XP computer. She
| set up Outlook but used the Exchange mode instead of POP when setting
| up her account. She tried to correct her problem but has since
| called me in. She has also since installed SP2.
|
| When Outlook opens it looks for a .pst file that does not exist. No
| matter what option you choose Outlook then fails and closes without
| giving you a chance to do anything else. The error is ID: 1000
| Source: Application Error.
|
| I have tried uninstalling and reinstalling but had no luck.