Outlook 97 (8.04.5619)

[ray]

I have Outlook 97, Outlook Express 6 and Lotus Notes 6 on a notebook running
Windows XP Pro. I am unable to send and receive emails in Outlook 97 but
others are normal. There is no Send and Receive All icon on toolbar and I
press F5 to cause the Outlook 97 hanged. Can someone advise me the possible
causes and fixes.

Thanks,

Ray

 

[Brian Tillman]

I have Outlook 97, Outlook Express 6 and Lotus Notes 6 on a notebook
running Windows XP Pro. I am unable to send and receive emails in
Outlook 97 but others are normal. There is no Send and Receive All
icon on toolbar and I press F5 to cause the Outlook 97 hanged. Can
someone advise me the possible causes and fixes.

How have you configured Outlook 97? Exactly what steps did you use?

 

[Ray]

Brian,

I setup my account from Tools -> Services -> Services Tab -> Add -> Internet
E-mail -> Mail Account Properties and filled in the details, i.e., smtp, pop
server names, return address, name, etc. Any idea to correct it?

Thanks,

Ray

 

[Brian Tillman]

I setup my account from Tools -> Services -> Services Tab -> Add ->
Internet E-mail -> Mail Account Properties and filled in the details,
i.e., smtp, pop server names, return address, name, etc. Any idea to
correct it?

Nope, sorry. That all looks normal.

 

[Mark Mersereau]

I was plagued with the same symptoms as Ray after migrating my OS from
Windows NT 4.0 to Windows XP. I stumbled onto a MSKB article
(Reference --> http://support.microsoft.com/default.aspx?scid=176731),
which led me to create a new mail profile, which corrected the
problem. The apparent cause of the problem was the lack of a mail
transport service in my previous (poorly migrated) mail profile. An
additional symptom I had was the lack of a 'MAPISP32.EXE' task in my
task list after starting MS Outlook. After creating a new mail profile
and restarting MS Outlook, the old familiar 'MAPISP32.EXE' process was
back. And e-mail to/from a POP server worked without problems.

Good luck!

-- Mark