Outlook 2007 Won't Start After Downloading XP Security Updates

[Guest]

I realized today was patch Tuesday, logged on to Microsoft Updates,
downloaded all critical updates for XP, rebooted, and now Outlook 2007 hangs
on startup - even in safe mode, and also in detect and repair mode. The
hourglass hangs around forever - until I kill the process. Rebooting again
didn't help. Anyone else seeing this?

 

[Roady [MVP]]

For what built number of Outlook is this?
Does it work if you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I realized today was patch Tuesday, logged on to Microsoft Updates,
downloaded all critical updates for XP, rebooted, and now Outlook 2007 hangs
on startup - even in safe mode, and also in detect and repair mode. The
hourglass hangs around forever - until I kill the process. Rebooting again
didn't help. Anyone else seeing this?

 

[Guest]

This is the latest Beta2 release. The version of outlook.exe is
12.0.4017.1006. Everything ran fine after I removed KB921587 and KB919029.
Then this morning I clicked a new message in my Inbox and there's the
hour-glass again running Outlook 2007. Now it's been that way ever since.
Outlook is unresponsive after multiple reboots. So frustrating.

In ARP, I saw that both updates were reinstalled (although the install date
showed as 11/14/06, not 11/15/06, as it should have - I'm wondering if the
update installation dates for KBs are displayed improperly in Add/Remove
Programs because it appears it really shows the download date). So I manually
removed both those KBs from ARP again today, set Automatic Updates to prompt
me to perform any installations, and I still have the perpetual hour-glass
running Outlook 2007.

I don't think the logged-on user has anything to do with it.

Any ideas how I can safely uninstall Outlook 2007 and revert to 2003 without
going through the great pains of the ugly export/import of addresses and
calendars?

TIA,
Susie

 

[Patrick Schmid [MVP]]

It is not the latest beta release. The latest beta release is B2TR. I'd
suggest you install that. See my signature below for a link.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

This is the latest Beta2 release. The version of outlook.exe is
12.0.4017.1006. Everything ran fine after I removed KB921587 and KB919029.
Then this morning I clicked a new message in my Inbox and there's the
hour-glass again running Outlook 2007. Now it's been that way ever since.
Outlook is unresponsive after multiple reboots. So frustrating.

In ARP, I saw that both updates were reinstalled (although the install date
showed as 11/14/06, not 11/15/06, as it should have - I'm wondering if the
update installation dates for KBs are displayed improperly in Add/Remove
Programs because it appears it really shows the download date). So I manually
removed both those KBs from ARP again today, set Automatic Updates to prompt
me to perform any installations, and I still have the perpetual hour-glass
running Outlook 2007.

I don't think the logged-on user has anything to do with it.

Any ideas how I can safely uninstall Outlook 2007 and revert to 2003 without
going through the great pains of the ugly export/import of addresses and
calendars?

TIA,
Susie

For what built number of Outlook is this?
Does it work if you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I realized today was patch Tuesday, logged on to Microsoft Updates,
downloaded all critical updates for XP, rebooted, and now Outlook 2007 hangs
on startup - even in safe mode, and also in detect and repair mode. The
hourglass hangs around forever - until I kill the process. Rebooting again
didn't help. Anyone else seeing this?

 

[Guest]

Thanks, I'll try that. But I also realized that the second part of the "fix,"
(after uninstalling those two updates), is to run repair on the Office 2007
installation. That fixed Outlook. I'd forgotten that I'd taken that step the
other day, as well.

Thanks!
Susie

It is not the latest beta release. The latest beta release is B2TR. I'd
suggest you install that. See my signature below for a link.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

This is the latest Beta2 release. The version of outlook.exe is
12.0.4017.1006. Everything ran fine after I removed KB921587 and KB919029.
Then this morning I clicked a new message in my Inbox and there's the
hour-glass again running Outlook 2007. Now it's been that way ever since.
Outlook is unresponsive after multiple reboots. So frustrating.

In ARP, I saw that both updates were reinstalled (although the install date
showed as 11/14/06, not 11/15/06, as it should have - I'm wondering if the
update installation dates for KBs are displayed improperly in Add/Remove
Programs because it appears it really shows the download date). So I manually
removed both those KBs from ARP again today, set Automatic Updates to prompt
me to perform any installations, and I still have the perpetual hour-glass
running Outlook 2007.

I don't think the logged-on user has anything to do with it.

Any ideas how I can safely uninstall Outlook 2007 and revert to 2003 without
going through the great pains of the ugly export/import of addresses and
calendars?

TIA,
Susie

For what built number of Outlook is this?
Does it work if you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I realized today was patch Tuesday, logged on to Microsoft Updates,
downloaded all critical updates for XP, rebooted, and now Outlook 2007 hangs
on startup - even in safe mode, and also in detect and repair mode. The
hourglass hangs around forever - until I kill the process. Rebooting again
didn't help. Anyone else seeing this?