Outlook 2007 Unable to send images in E-Mail

[Robert Willis]

I am running Outlook 2007 on Microsoft Vista Business and whenever I attempt
to send a E-Mail that includes a screen capture the intended receiver
indicates that the images show up as a red box with a x in the upper left
hand corner. Most of these people are utilizing Lotus Notes Version 6.5 and
8.x

If I send the same message from another computer running Outlook 2003 or
Windows Live Mail running on Microsoft Windows XP Professional everything
works as planned and the images are visible.

I am using SnagIt Version 9.x on both computers to capture the images and
place them in the E-Mail.


Microsoft is stumped as to why this is occurring and searching the Internet
has provided numerous links to people having the same issue but no
conclusive resolution.

 

[Robert Willis]

I spent about 1.5 hours on the phone with Microsoft and still cannot get a
resolution.

Outlook 2007 - If the image is "Pasted" into the E-Mail then the Lotus Notes
E-Mail Client displays the red box and the image is not visible, We tried
capturing the image on the computer that has Outlook 2007 with both SnagIt
Version 9.x and Microsoft OneNote 2007.

Outlook 2007 -- If a image is inserted into the E-Mail message then the
Lotus Notes E-Mail Client can properly see the image. This however requires
that the image be saved to a intermediate file which is not the desired
solution.

From other E-Mail Clients (Microsoft Live Mail) on the same machine as
Outlook 2007 everything works as planned.

 

[Brian Tillman [MVP - Outlook]]

I am running Outlook 2007 on Microsoft Vista Business and whenever I attempt
to send a E-Mail that includes a screen capture the intended receiver
indicates that the images show up as a red box with a x in the upper left
hand corner. Most of these people are utilizing Lotus Notes Version 6.5 and
8.x

See if this helps: http://www.slipstick.com/problems/redx.asp

 

[Robert Willis]

See if this helps: http://www.slipstick.com/problems/redx.asp

I tried that suggestion and it did not work for me. I am reviewing some
information that I located on some other websites in the hope that it will
lead to a final resolution. Thanks for the information.