Outlook 2007 sends replies using wrong email account

[Brett]

I have a rather simple setup. One Outlook 2007 installation with several
different POP3 email accounts feeding into a single .pst file (set of
personal folders). For the sake of describing my problem, I'll call them
accounts A, B, C, D whereas account A is the default account.

When I receive email to account A and try to respond to it by hitting
"Reply" Outlook 2007 always wants to send the email using account C when it
should reply using the account that received the email. In this case, account
A.

This happens for every account. Outlook always wants to reply using a
different account. This makes it impossible to keep my email correspondence
separate as each account is used for different business and personal
purposes. before sending the "reply" i am forced to manually select the
account used to send it.

For the record. each account logs into it's POP3 server using a different
ID/pwd, is set up with itself as the "reply to" address in outlook.

It just appears that Outlook is crossing pointers somewhere. i even tried
to delete the account that is being used as the "responding" account...
Outlook just finds a different account to send responses through. i.e. A
wanted to send responses through B so I deleted B temporarily and Outlook
just looked to account C to send responses through.

Any ideas???

 

[Roady [MVP]]

When you add the "Account" column to your view to indicate which mail
account Outlook used to download the message with, does it match with the
reply account then? Does it match with which account you were expecting it
to be downloaded with?

 

[Brett]

Sorry but i have no idea what you are asking. The question seems circular in
nature and very confusing even for someone who has been using Outlook since
its inception. In both private and corporate (in a support position)
scenarios. Can you please be a bit more clear.

 

[Brett]

If I add the "To" field to my view, it shows the correct account to which the
email was addressed. In this case, account A. But adding the "E-mail
Account" field to the view shows account B, which is rthe account which will
be used if I chose to respond to the email. Even emails sent to Account A
show Account b as the "e-mail account" field.
Is that enough info for a solution? I've used Outlook 2000 and 2003 and
have never seen this problem before. how do I get ride of it?

 

[Roady [MVP]]

Yes, that is the information which was needed
Are all your accounts hosted on the same POP3 server?
Do you have a virus scanner installed that integrates with Outlook? Disable
this integration and see if newly downloaded emails are now linked to the
correct account.
See http://www.msoutlook.info/question/20

 

[Iauto]

I had this problem in Outlook 2003 and it turned out that I had one account
forwarded to the other so it was always received by the one account that was
then used to send the reply. I cancelled the forwarding and all was good. Duh!

 

[Giselle]

I have the same problem; Brett, were you able to fix yours? what did you do?
if i am in my inbox (which has 5 email accounts POP) flowing into it, the
view is "by Email account" , so when I want to reply to a message from a
certain account, it always replies from/or starts new emails from the default
account, instead of the account that I am in (Viewing messages from). . .
this is annoying to have to change the account from everytime, especially if
i'm replying, and I quickly do it without checking the accounts/etc. PLEase
help. .. can i create a rule, macro, or what can i do?