OUTLOOK 2007 PROBLEM

[earl]

Here is my problem:
My ISP is COX, and I'm running Outlook 2007 on windows xp with serv pk 2 I
can't send/receive mail. My Virus program is Trend-Micro.
I set up each account with east as my pop and smtp. Each time when it looks
for mail, I'm prompted for my password, I click ok, and each time it is
rejected. If I
use Outlook express, there isn't a problem logging into the east server,
with one email account. Also, if I go to web mail at cox, I don't have any
problems logging into both my accounts, so I know it isn't a password issue.
This is a new harddrive and OL2007 is a clean install with all it's updates.
Has anybody else had this problem with Outlook and possibly know of a
solution. I've spoken with cox technical way too many times to count, and
each time they tell me it's Outlook 2007 problem.
TIA
Earl

 

[Hal Hostetler [MVP P/I]]

Its also quite possible that you have a Trend Micro problem, if its set to
scan email. Disable all email scanning and see if the problem persists.
Email scanning is NOT necessary with any modern AV package, it is a
redundant operation that mostly only causes email problems and offers NO
additional protection for your trouble.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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