Outlook 2007 Mail

[P2812]

I just began using outlook and set it up for mail. I receive mail with no
problem, however, when I try to send an email, it does not send. I called COX
to be sure I had the right POP and STP.

There does not seem to be a troubleshooting section in Outlook 2007.

I cannot figure out what I am doing wrong.

 

[Gordon]

I just began using outlook and set it up for mail. I receive mail with no
problem, however, when I try to send an email, it does not send. I called
COX
to be sure I had the right POP and STP.

There does not seem to be a troubleshooting section in Outlook 2007.

I cannot figure out what I am doing wrong.

The first thing to do is to test the Account Settings. Do Tools-Email
Accounts, highlight the account and click on "Change". On the box that
appears there is a "Test Account Settings" button. Click it, and post back
with any error message in FULL please.

 

[Brian Tillman [MVP - Outlook]]

I just began using outlook and set it up for mail. I receive mail with no
problem, however, when I try to send an email, it does not send. I called
COX
to be sure I had the right POP and STP.

There does not seem to be a troubleshooting section in Outlook 2007.
http://support.microsoft.com/kb/300479

I cannot figure out what I am doing wrong.

You say what doesn't happen but you don't say what does happen and that's
much more important. Exactly what happens when you try to send a message?
Any errors? If so, what is their exact text? Does the message sit in the
Outbox? Does it move to the Sent Items folder? It's hard to help solve a
problem with no details.

 

[P2812]

Brian, nothing happens when I try to send the message. No error message. My
email message stays in the outbox, does not move to the sent box. It just
sits there.
However, when I check my account and send a test email, it works.

 

[Brian Tillman [MVP - Outlook]]

Brian, nothing happens when I try to send the message. No error message.
My
email message stays in the outbox, does not move to the sent box. It just
sits there.
However, when I check my account and send a test email, it works.

Does the message in the Outbox have a time stamp and is it's header line in
italics?. Do yo have more than one account?

 

[P2812]

I use an account for my email and seperate account for my calendar. I am
really getting confused because when I opened my email account this am, the
email was in the sent box. So I tried another test email. That one is just
sitting there. There is a date and time stamp in italics and the outbox
folder has a [1] next to it.

I clicked on the test message and tried sending it again, Same as above. Not
sent.

 

[Brian Tillman [MVP - Outlook]]

I use an account for my email and seperate account for my calendar.

Is this a WIndows Live account, then?

I am really getting confused because when I opened my email account this
am, the
email was in the sent box.

You don't open an email account.. You open folders.

So I tried another test email. That one is just
sitting there. There is a date and time stamp in italics and the outbox
folder has a [1] next to it.

If the "1" is in parentheses and blue (which is what I think you meant), it
means there's an unread message in the Outbox and this is normal for a
message waiting to be sent. If it's really in green and brackets (which is
what you typed), it just means there's a total of one message in the Outbox,
whether unread or not. I wouldn't have expected brackets. Perhaps you're
not being precise in stating what you see and are doing.

I clicked on the test message and tried sending it again, Same as above.
Not
sent.

Use the Field Chooser to add the "E-mail Account" column to the header line
and see if it's being sent on the account you expect.