Outlook 2007 - New Mail - sound and envelope indicator settings not able to be saved

[B1]

Hi there,

I'm using outlook 2007, and for some reason, when I go into Tools >
Options > E-Mail Options > Advanced E-Mail Options and tick the "Play a
sound" and "Show an envelope icon in the notification area" and click
OK twice to get back to the Options window, the "Apply" button is greyed
out.

The sound and envelope indicators work for the duration of the Outlook
session, but when I restart Outlook, the settings haven't been saved.

Any suggestions on how to remedy this would be appreciated.

Thanks in advance

 

[Milly Staples [MVP - Outlook]]

Try a new mail profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, B1 asked:

| Hi there,
|
| I'm using outlook 2007, and for some reason, when I go into Tools >
| Options > E-Mail Options > Advanced E-Mail Options and tick the
| "Play a sound" and "Show an envelope icon in the notification
| area" and click OK twice to get back to the Options window, the
| "Apply" button is greyed out.
|
| The sound and envelope indicators work for the duration of the Outlook
| session, but when I restart Outlook, the settings haven't been saved.
|
| Any suggestions on how to remedy this would be appreciated.
|
| Thanks in advance

 

[B1]

Thanks for responding Milly,

I recreated my profile and deleted the old one, restarted outlook, went the
Advanced E-Mail Options, made the changes I wanted, but still the "Apply"
button is greyed out.

I exited Outlook and restarted it, but the options I'd selected above were
no longer set.

Any other suggestions welcomed.

Thanks


--------------------------


Try a new mail profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, B1 asked:

| Hi there,
|
| I'm using outlook 2007, and for some reason, when I go into Tools >
| Options > E-Mail Options > Advanced E-Mail Options and tick the
| "Play a sound" and "Show an envelope icon in the notification
| area" and click OK twice to get back to the Options window, the
| "Apply" button is greyed out.
|
| The sound and envelope indicators work for the duration of the Outlook
| session, but when I restart Outlook, the settings haven't been saved.
|
| Any suggestions on how to remedy this would be appreciated.
|
| Thanks in advance

 

[Brian Tillman]

I recreated my profile and deleted the old one, restarted outlook,
went the Advanced E-Mail Options, made the changes I wanted, but
still the "Apply" button is greyed out.

Did you copy the old profile or create a new one from scratch? You did use
the Mail applet in Control Panel, correct?

 

[B1]

Hi Brian,

Yes - I created a new profile from scratch using the Mail applet in the
Control Panel - but still no joy.

Regards
Steve

---------------------------

 

[Brian Tillman]

Yes - I created a new profile from scratch using the Mail applet in
the Control Panel - but still no joy.

I'm afraid I can't think of what might be causing this, then.

 

[B1]

Do you know if there may be a registry hack that might overcome it?

Cheers
Steve
-------------------------------------

 

[Brian Tillman]

Do you know if there may be a registry hack that might overcome it?

If I don't know the cause, I can't suggest a solution.