Outlook 2007 Map Custome Fields - Crashes Outlook


S

SJMP

When I try to export to CSV and get to the "Map Custom Fields" it crashes
outlook and I have to restart. I tried a repair of outlook and it still
happens... Any ideas?
 
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E

Emily Lin

Hi SJMP,

When Outlook 2007 crashes, there should be an error message. When you view the detail error information, what is the "faulting module" in the
detail error info?

Such an issue is mostly caused by the corrupted Outlook installation. I understand that you have repaired Outlook. Please insert the Office
2007 installation CD and choose Repair to repair it again. What is the result?

If the issue persists, come into Outlook safe mode to test the issue.
------------------------
Under outlook safe mode, it will not load the addins, macros, cache files, and etc. Thus, we can come into outlook safe mode to narrow down
the issue.

1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.
4. Click the File menu > Import and Export > follow the wizard to export Outlook data to a CSV file. When you on the 'Map Custom Fields' step,
does it still crash?

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
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E

Emily Lin

Hi SJMP,

I would appreciate it if you could drop me a note to let me know the status of the issue in the thread. If you have any questions or concerns,
please feel free to let me know. I am happy to be of assistance. :)

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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