Outlook 2007 keeps cycling through send routine over and over

[Guest]

I have an costumer who has a problem sometimes, when he try to send an email,
the mail is placed in the outbox folder, and when outlook starts the
send/receive routine, it just keeps on cycling through the send job...

“1 out of 1 job completed†………. “1000 out of 1000 jobs completed†and just
keep on growing and growing, and newer stops? The mail is newer send.
Absolutely no error messages or anything???

The only way to stop it is to “crash stop†outlook itself, and then he has
to run scanpst to get access to his outlook again. I know this hasn’t
anything to do with the first problem, but no wonder, he find this
frustrating… But I guessing the scanning deletes the message from the
outbox, and therefore fixes the problem.

We tried different SMTPs, and antivirus programs, and every time I have
left, it seemed the problem has gone away, but reappeared later.


(He is running 2007 Office on a Windows XP machine.)

 

[Roady [MVP]]

This is commonly caused by either your virus scanner or by having a too
short Send/Receive interval configured.

If you have a virus scanner that integrates with Outlook, disable this
integration and try again.

Also make sure that your automatic send/receive interval is set to at least
5 minutes (but 10 or longer is better). If you are on a slow connection or
have multiple accounts configured you should modify it accordingly but no
shorter than 10 minutes.