Outlook 2007 inbox stuck on "waiting to update"/embedded account i

[markm75]

I had one user who noticed at the bottom it said.. folder last updated at
12:00 pm.. (when of course it was later in the day).. they had no new
emails.. it did say connected to Exchange..


All end users have Cached Exchange Mode on..
This is very odd.. i did find two workarounds..


First i did try removing the ost.. removing the profile..



I then re-added the account/profile.. All was fine until I added the second
and third embedded exchange mailboxes. In this case it turned out the second
embedded account was causing it to get stuck on "waiting to update" this
folder, for the user's main inbox...


When i would remove the second embedded account (leaving the other embedded
account) all was fine.

I could either do this, creating another profile for that account (not
desired) or i found if i went into tools.. options.. mail setup..
send/receive.. i could set the timer to 1 minute (also had to hit account
properties and make sure the check box was set on "include this account")...

So i went with the timer option for now..

Has anyone every run into this specific case before?

 

[Eva]

Seems to be a problem with Offline Files in Outlook. If you right-click Inbox > Properties and click the "Clear Offline Items" option, when you do a manual send/receive it seems to sync with Exchange again.





markm7 wrote:

Outlook 2007 inbox stuck on "waiting to update"/embedded account i
08-Jan-08

I had one user who noticed at the bottom it said.. folder last updated at
12:00 pm.. (when of course it was later in the day).. they had no new
emails.. it did say connected to Exchange.


All end users have Cached Exchange Mode on.
This is very odd.. i did find two workarounds.


First i did try removing the ost.. removing the profile..



I then re-added the account/profile.. All was fine until I added the second
and third embedded exchange mailboxes. In this case it turned out the second
embedded account was causing it to get stuck on "waiting to update" this
folder, for the user's main inbox..


When i would remove the second embedded account (leaving the other embedded
account) all was fine

I could either do this, creating another profile for that account (not
desired) or i found if i went into tools.. options.. mail setup..
send/receive.. i could set the timer to 1 minute (also had to hit account
properties and make sure the check box was set on "include this account")..

So i went with the timer option for now.

Has anyone every run into this specific case before?

Previous Posts In This Thread:

On 08 January 2008 11:26
markm7 wrote:

Outlook 2007 inbox stuck on "waiting to update"/embedded account i
I had one user who noticed at the bottom it said.. folder last updated at
12:00 pm.. (when of course it was later in the day).. they had no new
emails.. it did say connected to Exchange.


All end users have Cached Exchange Mode on.
This is very odd.. i did find two workarounds.


First i did try removing the ost.. removing the profile..



I then re-added the account/profile.. All was fine until I added the second
and third embedded exchange mailboxes. In this case it turned out the second
embedded account was causing it to get stuck on "waiting to update" this
folder, for the user's main inbox..


When i would remove the second embedded account (leaving the other embedded
account) all was fine

I could either do this, creating another profile for that account (not
desired) or i found if i went into tools.. options.. mail setup..
send/receive.. i could set the timer to 1 minute (also had to hit account
properties and make sure the check box was set on "include this account")..

So i went with the timer option for now.

Has anyone every run into this specific case before?

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[Andy]

If you take a look at the event logs on the Exchange server you might very well see a number of events like the one below for the affected users. To fix we had to increase the default limits on the exchange server with a registry update as decribed in http://support.microsoft.com/kb/830829. The article releates to Exchange 2003 but the MS engineer we spoke to said the values are the same for Exchange 2007. With Outlook 2007, more folders/messages are downloaded because of cached shared folders, especially for delegates or those with additional mailboxes added in the profile.

Another workaround is to uncheck the "Download shared folders" setting in
the cached mode settings from Outlook. This did the trick for some of our
users before we made the reg changes on the server.

Hope this helps....

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9646
Date: 7/6/2009
Time: 10:10:02 AM
User: N/A
Computer: ExchangeServer
Description:
Mapi session "userdn" exceeded the maximum of 500 objects of type
"objtFolder".