Outlook 2007 in Vista SP1 RTM Keeps Crashing

[Martin]

I am at my wits end.

I went through and have installed and unsintalled (without ay problems)
Vista SP1 beta through to RC1, RC2 and now RTM and my Outlook 2007 constantly
and mysteriously closes itself. I have Office Enterprise 2007 SP1 on Dell
9100 with 4Gb RAM, Intel 4 CPU 3.6GHz, 1 Core, 2 Logical Processor, 2 x 500Mb
hard drives, NVIDIA GeoForce 7800 GTX 256MB and Vista SP1 RTM.

Before my latest 'removal' of Office 2007 it simply crashed and restarted
itself many times and somtimes I would get a send error report but now I
don't get any warning at all and it simply closes itself. It does it without
doing anything on my PC and it does it mid email and I lose everything I have
typed and have to start again.

I have tried unsintalling it 6 times, manually removing all registry
settings to do a 'clean' install and recreated profile and mailbox 4 times
but it keeps doing it.

I have no add in's whatsoever. I have deleted and renamed outcmd.dat and
about 3 other possible 'fixes' all to no avail.

I am running Outlook 2007 now in safe mode and it has not closed itself once
so how to do I track down what's casuing it?

FRUSTRATING!!!!!

 

[Roady [MVP]]

Start with checking the Event Viewer.

The fact that Safe Mode works leans very much to an issue caused by a 3rd
party application.

 

[Martin]

Hi Roady,

These are the messages in Microsoft Office Sessions in Event Viewer:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6212.1000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.

The error I would also get sometimes on the previous install was:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6212.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted
331 seconds with 0 seconds of active time. This session ended with a crash.

Thanks for any help.

Regards,
Martin

 

[Martin]

Sorry more information:

Log Name: OSession
Source: Microsoft Office 12 Sessions
Date: 21/02/2008 3:58:10 PM
Event ID: 7003
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: mwhomepc
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6212.1000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft Office 12 Sessions" />
<EventID Qualifiers="0">7003</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-02-21T04:58:10.000Z" />
<EventRecordID>4717</EventRecordID>
<Channel>OSession</Channel>
<Computer>removed</Computer>
<Security />
</System>
<EventData>
<Data>6</Data>
<Data>Microsoft Office Outlook</Data>
<Data>12.0.6212.1000</Data>
<Data>12.0.6215.1000</Data>
</EventData>
</Event>