OUTLOOK 2007 HIDES/LOSES MESSAGES!!

[gomertrash]

Greetings,

Outlook 2007 will download my messages, but will not display them
all. For example, if OL2007 tells me that it has received 10
messages, only 5 will be displayed. The others are simply not shown.
They are not redirected to JunkMail or Spam folders (I have no
filtering rules, and have disabled Norton AntiSpam).

If I open the exact same PST file in OL2003, the messages show up
properly in the Inbox. If I move the PST file back to OL2007, they
are still hidden.

System Config:
Windows XP Pro SP2 (fully patched)
Office 2007 Enterprise Edition
Norton Internet Security 2007 (spam filtering is disabled)

Any ideas?

Thanks,

Gomer

PS: Can OL2003 be installed on a machine that already has OL2007, or
must OL2007 first be removed?

 

[Tim]

I've gotten caught by this little "feature" of Outlook...sometimes messages
will be grouped together and "collapsed". You can look for a little "+" sigh
to the left of the message. Click on it and it will expand. Or go to View -
Expand/Collpase Groups to expand all groups.

Tim

 

[gomertrash]

Tim,

Thanks for the response - however that's not the problem. All
groups are expanded, and messages are being arranged by date.

Gomer

 

[Tim]

OK...have you checked out View - Current View? Make sure "Messages" is
chosen or there is no strange filter set in "Customize View"

Tim

 

[gomertrash]

Tim

Yes - "Messages" is shown as the Current View, and I have no filters
in "Customize View".

Interestingly, I reset the Messages view to its default settings,
which (among other things) is to ARRANGE BY DATE with NEWEST ON TOP.
When I did this, more messages appeared (31 in all). If I simply
switch to OLDEST ON TOP, then I only show 18 for the same time
period. In OL2003 (using the EXACT SAME PST file), there are 142
messages for the SAME time period!!!

If I switch to "Unread Messages in this Folder", then it appears that
all of the unread/hidden messages appear in OL2007. Switching back to
Messages makes them go away again. Finally, if I look in the "Unread
Mail" Search Folder, then it also appears if all of the of the unread/
hidden messages show up. Going back to the Inbox, things are still
missing. Something strange is still going on! Any more ideas??

Thanks,

Gomer

 

[Brian Tillman]

Interestingly, I reset the Messages view to its default settings,
which (among other things) is to ARRANGE BY DATE with NEWEST ON TOP.
When I did this, more messages appeared (31 in all). If I simply
switch to OLDEST ON TOP, then I only show 18 for the same time
period. In OL2003 (using the EXACT SAME PST file), there are 142
messages for the SAME time period!!!

Can we keep this in a single newsgroup, please?

 

[Tim]

Hi Brian,

Please excuse my NG ignorance...but what do you mean by keeping this "in a
single newsgroup"?

thanks,

Tim

 

[Brian Tillman]

Please excuse my NG ignorance...but what do you mean by keeping this
"in a single newsgroup"?

Haven't you and I been discussing this same thnig in another newsgroup (i.e.
microsoft.public.outlook)? It sure looks like the same issue to me, but it
was posted by (e-mail address removed) in that newsgroup. I just reviewed that
other thread and the posting was identical.

 

[Tim]

No, not me Brian. I've never been to that NG...until now. I just checked but
could not find the thread you referred to. Maybe it's too old for my reader
to download (I'm not a newsreader guru so I'm not sure how to get all
messages...I use Windows Mail). Besides, if that was me, then I would have
been having a conversation with myself in this thread. But I guess stranger
things have happened in NG-land ;-)

Tim

 

[Brian Tillman]

No, not me Brian. I've never been to that NG

It's apparent that I was confused. You entered this thread in response to
the original from gomertrash and I got mixed up thinking you were the
original poster, when it was gomer who multiposted. Sorry about that.

 

[Tim]

No problem, Brian ;-)

Tim

It's apparent that I was confused. You entered this thread in response to
the original from gomertrash and I got mixed up thinking you were the
original poster, when it was gomer who multiposted. Sorry about that.

 

[Guest]

Doesn't look like this issue was ever resolved. Has anyone found a fix for
this? Is MS looking at this at all? This is "conveniently" only happening
on my boss' computer ... so when that happens i catch crap for it. OL2007,
Exchange Server 2003 (cached mode).

Thanks,
Chris Miller