Outlook 2007 Freezes Entire Computer

[Tina D]

Up until yesterday, everything was working fine. I have Kaspersky IS
installed on Windows XP. I already disabled the Kaspersky add-in and every
time I open Outlook, it freezes the entire computer. I cannot click on
anything, even Task Manager to close out the program. I have to manually shut
down the computer. I'm not sure what is going on but I would appreciate any
help.

Thanks in advance,

Tina

 

[spidertech]

Tina D wrote on Sun, 11 April 2010 18:2

Up until yesterday, everything was working fine. I have Kaspersky IS
installed on Windows XP. I already disabled the Kaspersky add-in and every
time I open Outlook, it freezes the entire computer. I cannot click on
anything, even Task Manager to close out the program. I have to manually shut
down the computer. I'm not sure what is going on but I would appreciate any
help.

Thanks in advance,

Tin

I would just remove the third party add on and run an Outlook repair. That should fix it.

 

[Ben M. Schorr, MVP]

Does this happen even if you start Outlook in Safe Mode? (hold down CTRL
while you click the icon) See if this helps:
http://www.officeforlawyers.com/outlook/tsol.htm#safe

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[Tina D]

Tina D wrote on Sun, 11 April 2010 18:26


I would just remove the third party add on and run an Outlook repair. That should fix it.


.
Submitted using http://www.outlookforums.com
.
Everyone, thanks for replying.

I have tried opening in safe mode--still freezes. And I have used the
repair option three times. After the third time, an error message popped up
saying something about the bootstrapper. I can't remember the exact terms
(I'm at work right now)

 

[Ben M. Schorr, MVP]

See if this helps: http://www.officeforlawyers.com/outlook/tsol.htm#scanpst

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon