Outlook 2007 fails to launch on upgrade to Win 7 / Office SP2

  • Thread starter Thread starter Dudeman_Atl
  • Start date Start date
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Dudeman_Atl

Outlook 2007 fails to launch on my fresh upgrade to Windows 7 from Vista.
I repaired my .pst files, disables all my plugins for outlook, and turned
off my McAfee email scanning.

I have applied Office SP2.

I am caught in a cycle of launching normally, then safe mode, then "Detect
and Repair". The first two modes cause a crash & the third does nothing but
exit silently.

Usually, Outlook comes up & gets to the point where it would make contact
with a server to populate a preview pane then immediately crashes. The
debugger says:
"Unhandled exception at 0x638e68e5 in OUTLOOK.EXE: 0xC0000005: Access
violation reading location 0x0000000c."

I have tried to run as administrator, but this doesn't change anything. I
have also tried running in XP and Vista SP2 compatibility modes,
unsuccessfully.

I have used the control panel ->Mail widget to "Repair" my mail settings and
can not connect to the mail server automatically... When I keep hitting
next, the manual config screen pops up, I verify that all the settings are
correct (using SSL / TLS for gmail) and can manually check the settings as
correct.
 
What exactly has been logged about this to the Event Viewer?
For more details about the Event Viewer see
http://www.msoutlook.info/question/317

This has been an in-place upgrade from Vista to Windows 7?
Not always do applications and their settings get transferred correctly. Can
you fully install any office 2007 application/suite from your computer and
then do a fresh installation Office 2007 and reapply Service Pack 2 and
additional updates?

If it still doesn't work then, create a new Windows user and log on with
that user. Does it work now?
This step will help determine if the issue is at machine level or at user
level.
 
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