Outlook 2007 does not show Contacts list in e-Mail "To" button

B

BobRob

In Outlook 2007 when I press the "To" button in a new mail mesage my Contact
list does not show. The list box s blank.

I can I make my Contact list show.
 
B

BobRob

R

Russ Valentine [MVP-Outlook]

You're welcome. Glad it worked. A lot of users have trouble with the Outlook
Address Book in Outlook 2007 if they didn't migrate their data correctly.
Glad you did.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

Thanks for your very prompt reply. All now OK

Russ Valentine said:
You failed to configure the Outlook Address Book Service correctly in
this
profile.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
BobRob said:
In Outlook 2007 when I press the "To" button in a new mail mesage my
Contact
list does not show. The list box s blank.

I can I make my Contact list show.
 
B

BobRob

Russ,

I spoke too soon. I am helping a lady (new to computing) get up and running
with Outlook 2007 and I thought your reference would sort the problem out BUT
no success.

Under the Address Book tab it shows as Contacts so I went to mark the
Contact folder for use as an e-mail address book. The tick box was ticked BUT
greyed out. So I thought we had been succesful but no.

Where can you suggest I try next to solve the problem of the Contacts not
being listed when the "To" button is pressed in an e-mail?

Russ Valentine said:
You're welcome. Glad it worked. A lot of users have trouble with the Outlook
Address Book in Outlook 2007 if they didn't migrate their data correctly.
Glad you did.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

Thanks for your very prompt reply. All now OK

Russ Valentine said:
You failed to configure the Outlook Address Book Service correctly in
this
profile.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
In Outlook 2007 when I press the "To" button in a new mail mesage my
Contact
list does not show. The list box s blank.

I can I make my Contact list show.
 
M

Milly Staples [MVP - Outlook]

You may need to set up a new mail profile to resolve this issue. Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile. Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up and
| running with Outlook 2007 and I thought your reference would sort the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark the
| Contact folder for use as an e-mail address book. The tick box was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with the
|| Outlook Address Book in Outlook 2007 if they didn't migrate their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Milly,

I will try this solution next time I help the lady out. Will let you know
how I get on.
 
B

BobRob

Milly,

I set up a new profile and configered it to read the original Outlook data
file, as you sugggested. However, when I went to mark the Contact folder for
use as an e-mail address book. The tick box was ticked but still greyed out.
The result is that the list box is blank when you press the "To" button in a
new e-mail. Any other suggestions?

BobRob said:
Milly,

I will try this solution next time I help the lady out. Will let you know
how I get on.

Milly Staples said:
You may need to set up a new mail profile to resolve this issue. Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile. Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up and
| running with Outlook 2007 and I thought your reference would sort the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark the
| Contact folder for use as an e-mail address book. The tick box was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with the
|| Outlook Address Book in Outlook 2007 if they didn't migrate their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
F

Fremont

I've got exact the same problem like this. Please cc to me when you got an
answer.
--
Fremont


BobRob said:
Milly,

I set up a new profile and configered it to read the original Outlook data
file, as you sugggested. However, when I went to mark the Contact folder for
use as an e-mail address book. The tick box was ticked but still greyed out.
The result is that the list box is blank when you press the "To" button in a
new e-mail. Any other suggestions?

BobRob said:
Milly,

I will try this solution next time I help the lady out. Will let you know
how I get on.

Milly Staples said:
You may need to set up a new mail profile to resolve this issue. Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile. Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up and
| running with Outlook 2007 and I thought your reference would sort the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark the
| Contact folder for use as an e-mail address book. The tick box was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with the
|| Outlook Address Book in Outlook 2007 if they didn't migrate their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
F

Fremont

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


BobRob said:
Milly,

I set up a new profile and configered it to read the original Outlook data
file, as you sugggested. However, when I went to mark the Contact folder for
use as an e-mail address book. The tick box was ticked but still greyed out.
The result is that the list box is blank when you press the "To" button in a
new e-mail. Any other suggestions?

BobRob said:
Milly,

I will try this solution next time I help the lady out. Will let you know
how I get on.

Milly Staples said:
You may need to set up a new mail profile to resolve this issue. Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile. Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up and
| running with Outlook 2007 and I thought your reference would sort the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark the
| Contact folder for use as an e-mail address book. The tick box was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with the
|| Outlook Address Book in Outlook 2007 if they didn't migrate their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Fremont,

Thanks for your suggestion but I am afraid it does not provide a solution.
Anybody got any other ideas? Why is the tick box greyed out? By the tick box
I mean the one in Contact properties "use as an e-mail address book".

Fremont said:
I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


BobRob said:
Milly,

I set up a new profile and configered it to read the original Outlook data
file, as you sugggested. However, when I went to mark the Contact folder for
use as an e-mail address book. The tick box was ticked but still greyed out.
The result is that the list box is blank when you press the "To" button in a
new e-mail. Any other suggestions?

BobRob said:
Milly,

I will try this solution next time I help the lady out. Will let you know
how I get on.

:

You may need to set up a new mail profile to resolve this issue. Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile. Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up and
| running with Outlook 2007 and I thought your reference would sort the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark the
| Contact folder for use as an e-mail address book. The tick box was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with the
|| Outlook Address Book in Outlook 2007 if they didn't migrate their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
R

Russ Valentine [MVP-Outlook]

State how you created your new profile connected it to your data source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Fremont,

Thanks for your suggestion but I am afraid it does not provide a solution.
Anybody got any other ideas? Why is the tick box greyed out? By the tick
box
I mean the one in Contact properties "use as an e-mail address book".

Fremont said:
I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


BobRob said:
Milly,

I set up a new profile and configered it to read the original Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still greyed
out.
The result is that the list box is blank when you press the "To" button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will let you
know
how I get on.

:

You may need to set up a new mail profile to resolve this issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up
and
| running with Outlook 2007 and I thought your reference would sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark
the
| Contact folder for use as an e-mail address book. The tick box
was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the
Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with
the
|| Outlook Address Book in Outlook 2007 if they didn't migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

Brian Tillman [MVP - Outlook]

I've got exact the same problem like this. Please cc to me when you got an
answer.

The answer was already posted in the thread. Go back and read it.
 
B

BobRob

Russ,

Creating the new Profile was easy but configuring it to read outr old data
store caused me problems which I thought I had overcome. Could you please
guide me as to how to do this configuration? Many thanks.

Russ Valentine said:
State how you created your new profile connected it to your data source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Fremont,

Thanks for your suggestion but I am afraid it does not provide a solution.
Anybody got any other ideas? Why is the tick box greyed out? By the tick
box
I mean the one in Contact properties "use as an e-mail address book".

Fremont said:
I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the original Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still greyed
out.
The result is that the list box is blank when you press the "To" button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will let you
know
how I get on.

:

You may need to set up a new mail profile to resolve this issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get up
and
| running with Outlook 2007 and I thought your reference would sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to mark
the
| Contact folder for use as an e-mail address book. The tick box
was
| ticked BUT greyed out. So I thought we had been succesful but no.
|
| Where can you suggest I try next to solve the problem of the
Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble with
the
|| Outlook Address Book in Outlook 2007 if they didn't migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| In Outlook 2007 when I press the "To" button in a new mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Russ,

Will do as you say and then let you know how I get on. Thanks.

Russ Valentine said:
Sure. First make sure the new profile has a unique name. This new profile
will create a new PST file and set it as it's default. All you need to do is
open the PST file you want to use and make it the default. Then restart
Outlook and close the previous default PST file. You should then be able to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

Creating the new Profile was easy but configuring it to read outr old data
store caused me problems which I thought I had overcome. Could you please
guide me as to how to do this configuration? Many thanks.

Russ Valentine said:
State how you created your new profile connected it to your data source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
Fremont,

Thanks for your suggestion but I am afraid it does not provide a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By the
tick
box
I mean the one in Contact properties "use as an e-mail address book".

:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the original
Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still
greyed
out.
The result is that the list box is blank when you press the "To"
button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will let
you
know
how I get on.

:

You may need to set up a new mail profile to resolve this issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get
up
and
| running with Outlook 2007 and I thought your reference would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to
mark
the
| Contact folder for use as an e-mail address book. The tick box
was
| ticked BUT greyed out. So I thought we had been succesful but
no.
|
| Where can you suggest I try next to solve the problem of the
Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
message
|||| ||||| In Outlook 2007 when I press the "To" button in a new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Russ,

I am missing something in your instructions. How do I open the PST file I
want to use and then how do I select it as the default.? I can open the PST
file starting My Computer / C /etc/ Microsoft / Outlook / but then I get lost
as to how to select the PST file. Please talk me through this phase step by
step. Many thanks.

Russ Valentine said:
Sure. First make sure the new profile has a unique name. This new profile
will create a new PST file and set it as it's default. All you need to do is
open the PST file you want to use and make it the default. Then restart
Outlook and close the previous default PST file. You should then be able to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

Creating the new Profile was easy but configuring it to read outr old data
store caused me problems which I thought I had overcome. Could you please
guide me as to how to do this configuration? Many thanks.

Russ Valentine said:
State how you created your new profile connected it to your data source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
Fremont,

Thanks for your suggestion but I am afraid it does not provide a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By the
tick
box
I mean the one in Contact properties "use as an e-mail address book".

:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the original
Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still
greyed
out.
The result is that the list box is blank when you press the "To"
button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will let
you
know
how I get on.

:

You may need to set up a new mail profile to resolve this issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing) get
up
and
| running with Outlook 2007 and I thought your reference would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went to
mark
the
| Contact folder for use as an e-mail address book. The tick box
was
| ticked BUT greyed out. So I thought we had been succesful but
no.
|
| Where can you suggest I try next to solve the problem of the
Contacts
| not being listed when the "To" button is pressed in an e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
message
|||| ||||| In Outlook 2007 when I press the "To" button in a new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Russ,
Many thanks for your help. All is working oK now

Russ Valentine said:
File > Open > Outlook Data File...
Browse to the location of the PST file and open it.
Tools > Account Settings > Data Files to set it as the default.
Restart Outlook.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

I am missing something in your instructions. How do I open the PST file I
want to use and then how do I select it as the default.? I can open the
PST
file starting My Computer / C /etc/ Microsoft / Outlook / but then I get
lost
as to how to select the PST file. Please talk me through this phase step
by
step. Many thanks.

Russ Valentine said:
Sure. First make sure the new profile has a unique name. This new profile
will create a new PST file and set it as it's default. All you need to do
is
open the PST file you want to use and make it the default. Then restart
Outlook and close the previous default PST file. You should then be able
to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
Russ,

Creating the new Profile was easy but configuring it to read outr old
data
store caused me problems which I thought I had overcome. Could you
please
guide me as to how to do this configuration? Many thanks.

:

State how you created your new profile connected it to your data
source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
Fremont,

Thanks for your suggestion but I am afraid it does not provide a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By the
tick
box
I mean the one in Contact properties "use as an e-mail address
book".

:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the original
Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still
greyed
out.
The result is that the list box is blank when you press the "To"
button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will
let
you
know
how I get on.

:

You may need to set up a new mail profile to resolve this
issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old
profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing)
get
up
and
| running with Outlook 2007 and I thought your reference
would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went
to
mark
the
| Contact folder for use as an e-mail address book. The tick
box
was
| ticked BUT greyed out. So I thought we had been succesful
but
no.
|
| Where can you suggest I try next to solve the problem of
the
Contacts
| not being listed when the "To" button is pressed in an
e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have
trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't
migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
message
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
message
||||
||||| In Outlook 2007 when I press the "To" button in a new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
B

BobRob

Russ,

An afterthought. As I like to keep computers neat and tidy I expect it is OK
to remove the original profile (Outlook) and also the PST files I created
during my problem solving attempts - Outlook 1 and Outlook 2. This would
leave my new profile and the single PST file OUtlook. Please let me know if
you agree.

Many thanks again. I don't know what folks like me would do without help
from peope like you. You are gems.

BobRob said:
Russ,
Many thanks for your help. All is working oK now

Russ Valentine said:
File > Open > Outlook Data File...
Browse to the location of the PST file and open it.
Tools > Account Settings > Data Files to set it as the default.
Restart Outlook.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

I am missing something in your instructions. How do I open the PST file I
want to use and then how do I select it as the default.? I can open the
PST
file starting My Computer / C /etc/ Microsoft / Outlook / but then I get
lost
as to how to select the PST file. Please talk me through this phase step
by
step. Many thanks.

:

Sure. First make sure the new profile has a unique name. This new profile
will create a new PST file and set it as it's default. All you need to do
is
open the PST file you want to use and make it the default. Then restart
Outlook and close the previous default PST file. You should then be able
to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
Russ,

Creating the new Profile was easy but configuring it to read outr old
data
store caused me problems which I thought I had overcome. Could you
please
guide me as to how to do this configuration? Many thanks.

:

State how you created your new profile connected it to your data
source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
Fremont,

Thanks for your suggestion but I am afraid it does not provide a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By the
tick
box
I mean the one in Contact properties "use as an e-mail address
book".

:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the original
Outlook
data
file, as you sugggested. However, when I went to mark the Contact
folder for
use as an e-mail address book. The tick box was ticked but still
greyed
out.
The result is that the list box is blank when you press the "To"
button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out. Will
let
you
know
how I get on.

:

You may need to set up a new mail profile to resolve this
issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old
profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to computing)
get
up
and
| running with Outlook 2007 and I thought your reference
would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I went
to
mark
the
| Contact folder for use as an e-mail address book. The tick
box
was
| ticked BUT greyed out. So I thought we had been succesful
but
no.
|
| Where can you suggest I try next to solve the problem of
the
Contacts
| not being listed when the "To" button is pressed in an
e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have
trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't
migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
message
|| ||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
message
||||
||||| In Outlook 2007 when I press the "To" button in a new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 
R

Russ Valentine [MVP-Outlook]

It would be fine with just one caveat. Make sure you remove the PST file
from the Outlook profile (by closing it) before you remove it from your hard
drive. If you don't, you will corrupt your Outlook profile again.
--
Russ Valentine
[MVP-Outlook]
BobRob said:
Russ,

An afterthought. As I like to keep computers neat and tidy I expect it is
OK
to remove the original profile (Outlook) and also the PST files I created
during my problem solving attempts - Outlook 1 and Outlook 2. This would
leave my new profile and the single PST file OUtlook. Please let me know
if
you agree.

Many thanks again. I don't know what folks like me would do without help
from peope like you. You are gems.

BobRob said:
Russ,
Many thanks for your help. All is working oK now

Russ Valentine said:
File > Open > Outlook Data File...
Browse to the location of the PST file and open it.
Tools > Account Settings > Data Files to set it as the default.
Restart Outlook.
--
Russ Valentine
[MVP-Outlook]
Russ,

I am missing something in your instructions. How do I open the PST
file I
want to use and then how do I select it as the default.? I can open
the
PST
file starting My Computer / C /etc/ Microsoft / Outlook / but then I
get
lost
as to how to select the PST file. Please talk me through this phase
step
by
step. Many thanks.

:

Sure. First make sure the new profile has a unique name. This new
profile
will create a new PST file and set it as it's default. All you need
to do
is
open the PST file you want to use and make it the default. Then
restart
Outlook and close the previous default PST file. You should then be
able
to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
Russ,

Creating the new Profile was easy but configuring it to read outr
old
data
store caused me problems which I thought I had overcome. Could you
please
guide me as to how to do this configuration? Many thanks.

:

State how you created your new profile connected it to your data
source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
Fremont,

Thanks for your suggestion but I am afraid it does not provide
a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By
the
tick
box
I mean the one in Contact properties "use as an e-mail address
book".

:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


:

Milly,

I set up a new profile and configered it to read the
original
Outlook
data
file, as you sugggested. However, when I went to mark the
Contact
folder for
use as an e-mail address book. The tick box was ticked but
still
greyed
out.
The result is that the list box is blank when you press the
"To"
button
in a
new e-mail. Any other suggestions?

:

Milly,

I will try this solution next time I help the lady out.
Will
let
you
know
how I get on.

:

You may need to set up a new mail profile to resolve
this
issue.
Control
Panel->Mail Icon->Profiles->New. Do not copy the old
profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion
intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to
computing)
get
up
and
| running with Outlook 2007 and I thought your reference
would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I
went
to
mark
the
| Contact folder for use as an e-mail address book. The
tick
box
was
| ticked BUT greyed out. So I thought we had been
succesful
but
no.
|
| Where can you suggest I try next to solve the problem
of
the
Contacts
| not being listed when the "To" button is pressed in an
e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have
trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't
migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
message
||
||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book
Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
in
message
||||
||||| In Outlook 2007 when I press the "To" button in a
new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.
 

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