Outlook 2007 Distribution List Problem

[Patrick_V]

I have just installed Outlook 2007.
I have a Contacts folder with many contacts that I'd like to add to a
Distribution List.
When creating the list, I click on the select members button.
I add members by double clicking on the members name, or clicking the
'Members ->' button. Members names are added to the list underlined. When I
have selected all of my members, I click the 'OK' button in the dialog box.
NONE of the members I selected show up in the Distribution List window unless
they have a primary E-mail address. The problem is that most of my contacts
have an 'E-mail 2' or 'Email-3' address (Home as opposed to work). How do I
get people with only an Email-2 or Email-3 address to show up in a
Distribution List?

 

[Russ Valentine [MVP-Outlook]]

You have provided no necessary information. So you just "installed" Outlook
2007. Since you appear already to have a "Contacts Folder," are we to assume
you migrated data to this new installation? If so, how? How did you
configure the Outlook Address Book Service in this new installation?

 

[Patrick_V]

Imported data from MobileMe (so I sync an iPhone with the PC). Point is yes,
I have a folder(??) called Contacts under the My Contacts tab. I have it
syncing well with MobileMe. I can send emails just fine. Since MobileMe has
tabs for different email addresses (e.g.: Home, Work, Other, custom, etc.)
they translate to E-mail, E-mail 2, E-mail 3, etc. The Distribution List
builder function only seems to want to look at the first E-mail field [in the
contact information] and if it doesn't have an email address there, it won't
add it to the list (even though there is a valid address in the 'E-mail 2'
field. So, is there anyway around this short of screwing up my other
application syncs (Mac, iPhone, MobileMe, Gmail Contacts) by having to re-do
my contacts and put home email addresses into the work email address fields
(mapped to 'E-mail') ?

Let me put this another way... If you have multiple email addresses in one
contact, is there a way to choose the one(s) you want to use on a
Distribution List?

Thanks in advance...

You have provided no necessary information. So you just "installed" Outlook
2007. Since you appear already to have a "Contacts Folder," are we to assume
you migrated data to this new installation? If so, how? How did you
configure the Outlook Address Book Service in this new installation?
--
Russ Valentine
[MVP-Outlook]

I have just installed Outlook 2007.
I have a Contacts folder with many contacts that I'd like to add to a
Distribution List.
When creating the list, I click on the select members button.
I add members by double clicking on the members name, or clicking the
'Members ->' button. Members names are added to the list underlined.
When I
have selected all of my members, I click the 'OK' button in the dialog
box.
NONE of the members I selected show up in the Distribution List window
unless
they have a primary E-mail address. The problem is that most of my
contacts
have an 'E-mail 2' or 'Email-3' address (Home as opposed to work). How do
I
get people with only an Email-2 or Email-3 address to show up in a
Distribution List?

 

[Russ Valentine [MVP-Outlook]]

The Select members dialog does precisely that. It shows you the individual
addresses that you might want to add to the DL, not the Contacts.
Importing from mobile device is quite unlikely to have created valid
Contacts.
--
Russ Valentine
[MVP-Outlook]

Imported data from MobileMe (so I sync an iPhone with the PC). Point is
yes,
I have a folder(??) called Contacts under the My Contacts tab. I have it
syncing well with MobileMe. I can send emails just fine. Since MobileMe
has
tabs for different email addresses (e.g.: Home, Work, Other, custom, etc.)
they translate to E-mail, E-mail 2, E-mail 3, etc. The Distribution List
builder function only seems to want to look at the first E-mail field [in
the
contact information] and if it doesn't have an email address there, it
won't
add it to the list (even though there is a valid address in the 'E-mail 2'
field. So, is there anyway around this short of screwing up my other
application syncs (Mac, iPhone, MobileMe, Gmail Contacts) by having to
re-do
my contacts and put home email addresses into the work email address
fields
(mapped to 'E-mail') ?

Let me put this another way... If you have multiple email addresses in
one
contact, is there a way to choose the one(s) you want to use on a
Distribution List?

Thanks in advance...

You have provided no necessary information. So you just "installed"
Outlook
2007. Since you appear already to have a "Contacts Folder," are we to
assume
you migrated data to this new installation? If so, how? How did you
configure the Outlook Address Book Service in this new installation?
--
Russ Valentine
[MVP-Outlook]

I have just installed Outlook 2007.
I have a Contacts folder with many contacts that I'd like to add to a
Distribution List.
When creating the list, I click on the select members button.
I add members by double clicking on the members name, or clicking the
'Members ->' button. Members names are added to the list underlined.
When I
have selected all of my members, I click the 'OK' button in the dialog
box.
NONE of the members I selected show up in the Distribution List window
unless
they have a primary E-mail address. The problem is that most of my
contacts
have an 'E-mail 2' or 'Email-3' address (Home as opposed to work). How
do
I
get people with only an Email-2 or Email-3 address to show up in a
Distribution List?

 

[Brian Tillman [MVP - Outlook]]

Imported data from MobileMe (so I sync an iPhone with the PC). Point is
yes,
I have a folder(??) called Contacts under the My Contacts tab. I have it
syncing well with MobileMe. I can send emails just fine. Since MobileMe
has
tabs for different email addresses (e.g.: Home, Work, Other, custom, etc.)
they translate to E-mail, E-mail 2, E-mail 3, etc. The Distribution List
builder function only seems to want to look at the first E-mail field [in
the
contact information] and if it doesn't have an email address there, it
won't
add it to the list (even though there is a valid address in the 'E-mail 2'
field. So, is there anyway around this short of screwing up my other
application syncs (Mac, iPhone, MobileMe, Gmail Contacts) by having to
re-do
my contacts and put home email addresses into the work email address
fields
(mapped to 'E-mail') ?

When you click Select Members, the address book view will show you ALL
resolved electronic addresses for each contact. You just have to choose the
ones you want. So, if the contact has E-mail2 and E-mail3 defined and
resolved, you'll see two entries for that contact in the address book list,
one for each address. Just choose the one you want. If you don't see those
addresses, then they are not properly resolved, which may be due to the
import, which frequently does not resolve addresses.

 

[John Morrison]

So...I'm having the same problem with my list. I've left the Email 1 blank
and entered addresses in to the email 2 because that's where iPhone has
assigned the home email. So I know that the emails listed in email 2 work
because I can click on it from my contact page and send email....but it won't
show up as a valid entry in my standard outlook "address book". I keep
seeing "unresolved address" mentioned in this thread.....the email works
through the contact list, so how does that make it unresolved? and of course
how do i get the addresses that are in the contact to appear in the address
book? people with email 1 and email 2 entries in contacts appear as they
should with seperate line entries in the address book for each email.
--
John

Imported data from MobileMe (so I sync an iPhone with the PC). Point is
yes,
I have a folder(??) called Contacts under the My Contacts tab. I have it
syncing well with MobileMe. I can send emails just fine. Since MobileMe
has
tabs for different email addresses (e.g.: Home, Work, Other, custom, etc.)
they translate to E-mail, E-mail 2, E-mail 3, etc. The Distribution List
builder function only seems to want to look at the first E-mail field [in
the
contact information] and if it doesn't have an email address there, it
won't
add it to the list (even though there is a valid address in the 'E-mail 2'
field. So, is there anyway around this short of screwing up my other
application syncs (Mac, iPhone, MobileMe, Gmail Contacts) by having to
re-do
my contacts and put home email addresses into the work email address
fields
(mapped to 'E-mail') ?

When you click Select Members, the address book view will show you ALL
resolved electronic addresses for each contact. You just have to choose the
ones you want. So, if the contact has E-mail2 and E-mail3 defined and
resolved, you'll see two entries for that contact in the address book list,
one for each address. Just choose the one you want. If you don't see those
addresses, then they are not properly resolved, which may be due to the
import, which frequently does not resolve addresses.

 

[Brian Tillman [MVP - Outlook]]

So...I'm having the same problem with my list. I've left the Email 1
blank
and entered addresses in to the email 2 because that's where iPhone has
assigned the home email. So I know that the emails listed in email 2 work
because I can click on it from my contact page and send email....but it
won't
show up as a valid entry in my standard outlook "address book". I keep
seeing "unresolved address" mentioned in this thread.....the email works
through the contact list, so how does that make it unresolved? and of
course
how do i get the addresses that are in the contact to appear in the
address
book? people with email 1 and email 2 entries in contacts appear as they
should with seperate line entries in the address book for each email.

I just checked and the presence or absence of E-mail makes no difference in
whether or not E-mail1 and E-mail2 show in the address book. In fact, I can
also have E-mail and E-mail1 blank and E-mail2 will still show.

By resolved, I mean that the mail addresses will appear underlines when you
open the contact record. Resolved means that Outlook has recognized them as
valid addresses and has stored them properly in the record. Importing and
synching can leave an address unresolved.

Open the contact in question and select the E-mail1 or E-mail2 value. Click
so that the text insertion cursor is at the end of the address and the
address is NOT highlighted. Press Ctrl-K. Save the contact. Now open the
Address Book interface and see if the contact appears.

 

[Giel Freson]

So i'm having the same problem as mentioned in the first post..
The actual problem is that (from what I noticed), the contact that are
synchronisted through iTunes from my iPhone (no MobileMe), aren't able to be
added into a distribution list.
When I try to add a contact into a DL and press OK, nothing happens and the
list remains empty. That's the problem... I guess something changes with the
contacts when they're synchronised...
When creating a new contact in Outlook, it can be added into a DL immediatly..

 

[Brian Tillman [MVP - Outlook]]

So i'm having the same problem as mentioned in the first post..
The actual problem is that (from what I noticed), the contact that are
synchronisted through iTunes from my iPhone (no MobileMe), aren't able to
be
added into a distribution list.

Sounds like iTunes is failing to transfer the contact correctly, then. Ask
Apple how to solve the problem because Outlook doesn't take an active part
in the sync process.