outlook 2007 crashing , HELP please

[Guest]

Hello,

well, OL, opens up...when I click on the email message, doesn't open, when I
click on preview pane, like it was before...where I can see the message on
the side widow..it crashes. After I installed ACT for windows. it started
doing this. so I uninstalled ACT, and also ran, diagnostic, which found
nothing wrong and did repair with the office disk. Still same prob. please
let me know how to fix and what is the source of the prob so I don't repeat
it. Again, it was working fine with the preview pane, just crashes when I
open an email message or try to have a preview window open. thank you in
advance. amazing how life just stops when one important app doesnt work.
lesson, don't rely on technology, but do we have any other choice? anyway,
thanks

 

[Roady [MVP]]

Locate outcmd.dat and extend.dat and rename them to .old

Make sure your version of ACT is compatible with Outlook 2007 before
installing it.