Outlook 2007 crashing and not opening items related to CRM 3.0


K

kurtjewel

My outlook constantly crashes on me if I try to open random CRM
linked
emails, or I get message that says "This item cannot be opened". Here
is the message I get when it crashes:

Faulting application outlook.exe, version 12.0.6212.1000, stamp
46e03e45, faulting module outlook.exe, version 12.0.6212.1000, stamp
46e03e45, debug? 0, fault address 0x00013ca0.


I have wiped this PC, and reinstalled everything (XP, Office 2007,
CRM) and the error still occurs. Any help here would be appreciated.


thanks
 
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J

john doe

There was a file we had to delete out of a directory to get Outlook 2007
going.
I forgot what it was though. Maybe someone else knows.
Thanks
 
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C

czakoi

Delete or rename outlook.srs file in %USERPROFILE%\Application Data
\Microsoft\Outlook directory.
This solved the issue for me.

Good luck!
 

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