G
Guest
Sumary: Problems with McAfee Total Protection for Small Business and
Microsoft Office 2007. Outlook 2007 keeps crashing when a new email arrives
at my inbox.
I BELIEVE THIS TO BE THE PROBLEM: Please respond if anyone has a work
around.....I would like to start using office 2007 with out the below
problem. The only option I have right now is to unistall the mcafee agent
and add my ip address to the "do not require virus protection" list. This
problem is consistent on at least 3 computers for a small network of 50
computers (I stop testing after I duplicated the problem on 3 computers).
DIAGNOSTIC STEPS .................................
to duplicate this scenario: I sent an email from a yahoo account to my
company's email account and attempted to receive the message through outlook.
Every attempt crashed outlook 2007. I also used 3 different computers and 3
different exchange email accounts. I also used cached mode and non-cached
mode. ADOBE ACROBAT WAS NOT INSTALLED ON ANY OF THE COMPUTERS.
In summary: The Scan engine for McAfee keeps crashing my outlook 2007
program.
It crashes every time I recieve a new email message. When I disabled the
Mcafee agent using the computer manager>services.....Outlook 2007 stop
crashing upon receiving email messages. When I uninstalled Mcafee agent
using add/remove programs ....outlook 2007 stop crashing upon receiving email
messages. One more thing: This does not happen with Outlook 2003 on the other
47 client computers.
Question: Is Mcafee going to post a new version to their
Scan Engine which is compatible with Microsoft Outlook 2007.
About the Virus Scan Product
=============================
NAME:
SonicWall Enforced Client Anti-virus and Anti-spyware
(Mcafee Total Protection for Small Business)
Product Version:4.0.0.358
Scan engine: 5000.0805
Detection definitions (DAT File): 4946.0000
They have a patch out for their enterprise application but I could not find
one for their small business edition.
Please reference this URL on the Mcafee website
=============================================================
http://knowledge.mcafee.com/Support...L_Public&dialogID=5415839&stateId=0 0 5417615
Outlook 2007 is supported for use with VirusScan Enterprise 8.5i.
With the release of HotFix 311259, VirusScan Enterprise 8.0i is also fully
supported for use with Outlook 2007.
To obtain this HotFix, contact McAfee Technical Support and reference this
article number to have a Service Request logged and escalated.
==============================================================
HERE ARE THE EVENT LOGS WHICH ARE RECORDED: ...
-----------------------------------------------
1st error type (application event)
-----------------------------------------------
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 1/19/2007
Time: 3:14:27 PM
User: N/A
Computer: SCXXXXX-XXX
Description:
Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f,
faulting module scanotlk.20060524081508.dll, version 13.1.0.139, stamp
4432c54c, debug? 0, fault address 0x00003600.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 34 00 35 00 0...4.5.
0050: 31 00 38 00 2e 00 31 00 1.8...1.
0058: 30 00 31 00 34 00 20 00 0.1.4. .
0060: 34 00 35 00 34 00 32 00 4.5.4.2.
0068: 38 00 34 00 30 00 66 00 8.4.0.f.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 73 00 63 00 61 00 6e 00 s.c.a.n.
0080: 6f 00 74 00 6c 00 6b 00 o.t.l.k.
0088: 2e 00 32 00 30 00 30 00 ..2.0.0.
0090: 36 00 30 00 35 00 32 00 6.0.5.2.
0098: 34 00 30 00 38 00 31 00 4.0.8.1.
00a0: 35 00 30 00 38 00 2e 00 5.0.8...
00a8: 64 00 6c 00 6c 00 20 00 d.l.l. .
.......................................................
-----------------------------------------------
2nd error type (application event)
-----------------------------------------------
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 1/22/2007
Time: 12:37:12 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
EventType officelifeboathang, P1 outlook.exe, P2 12.0.4518.1014, P3
ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
----------------------------------------------
(Event type: Microsoft Office Sessions)
----------------------------------------------
==============================================
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 1/22/2007
Time: 6:06:27 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
84 seconds with 0 seconds of active time. This session ended with a crash.
===============================================
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 1/22/2007
Time: 6:04:49 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
119 seconds with 0 seconds of active time. This session ended with a crash.
===============================================
Microsoft Office 2007. Outlook 2007 keeps crashing when a new email arrives
at my inbox.
I BELIEVE THIS TO BE THE PROBLEM: Please respond if anyone has a work
around.....I would like to start using office 2007 with out the below
problem. The only option I have right now is to unistall the mcafee agent
and add my ip address to the "do not require virus protection" list. This
problem is consistent on at least 3 computers for a small network of 50
computers (I stop testing after I duplicated the problem on 3 computers).
DIAGNOSTIC STEPS .................................
to duplicate this scenario: I sent an email from a yahoo account to my
company's email account and attempted to receive the message through outlook.
Every attempt crashed outlook 2007. I also used 3 different computers and 3
different exchange email accounts. I also used cached mode and non-cached
mode. ADOBE ACROBAT WAS NOT INSTALLED ON ANY OF THE COMPUTERS.
In summary: The Scan engine for McAfee keeps crashing my outlook 2007
program.
It crashes every time I recieve a new email message. When I disabled the
Mcafee agent using the computer manager>services.....Outlook 2007 stop
crashing upon receiving email messages. When I uninstalled Mcafee agent
using add/remove programs ....outlook 2007 stop crashing upon receiving email
messages. One more thing: This does not happen with Outlook 2003 on the other
47 client computers.
Question: Is Mcafee going to post a new version to their
Scan Engine which is compatible with Microsoft Outlook 2007.
About the Virus Scan Product
=============================
NAME:
SonicWall Enforced Client Anti-virus and Anti-spyware
(Mcafee Total Protection for Small Business)
Product Version:4.0.0.358
Scan engine: 5000.0805
Detection definitions (DAT File): 4946.0000
They have a patch out for their enterprise application but I could not find
one for their small business edition.
Please reference this URL on the Mcafee website
=============================================================
http://knowledge.mcafee.com/Support...L_Public&dialogID=5415839&stateId=0 0 5417615
Outlook 2007 is supported for use with VirusScan Enterprise 8.5i.
With the release of HotFix 311259, VirusScan Enterprise 8.0i is also fully
supported for use with Outlook 2007.
To obtain this HotFix, contact McAfee Technical Support and reference this
article number to have a Service Request logged and escalated.
==============================================================
HERE ARE THE EVENT LOGS WHICH ARE RECORDED: ...
-----------------------------------------------
1st error type (application event)
-----------------------------------------------
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 1/19/2007
Time: 3:14:27 PM
User: N/A
Computer: SCXXXXX-XXX
Description:
Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f,
faulting module scanotlk.20060524081508.dll, version 13.1.0.139, stamp
4432c54c, debug? 0, fault address 0x00003600.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 34 00 35 00 0...4.5.
0050: 31 00 38 00 2e 00 31 00 1.8...1.
0058: 30 00 31 00 34 00 20 00 0.1.4. .
0060: 34 00 35 00 34 00 32 00 4.5.4.2.
0068: 38 00 34 00 30 00 66 00 8.4.0.f.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 73 00 63 00 61 00 6e 00 s.c.a.n.
0080: 6f 00 74 00 6c 00 6b 00 o.t.l.k.
0088: 2e 00 32 00 30 00 30 00 ..2.0.0.
0090: 36 00 30 00 35 00 32 00 6.0.5.2.
0098: 34 00 30 00 38 00 31 00 4.0.8.1.
00a0: 35 00 30 00 38 00 2e 00 5.0.8...
00a8: 64 00 6c 00 6c 00 20 00 d.l.l. .
.......................................................
-----------------------------------------------
2nd error type (application event)
-----------------------------------------------
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 1/22/2007
Time: 12:37:12 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
EventType officelifeboathang, P1 outlook.exe, P2 12.0.4518.1014, P3
ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
----------------------------------------------
(Event type: Microsoft Office Sessions)
----------------------------------------------
==============================================
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 1/22/2007
Time: 6:06:27 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
84 seconds with 0 seconds of active time. This session ended with a crash.
===============================================
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 1/22/2007
Time: 6:04:49 PM
User: N/A
Computer: SCPC05-LAPTOP05
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
119 seconds with 0 seconds of active time. This session ended with a crash.
===============================================