Outlook 2007 Blank Messages

[KarenT_92625]

Within last couple of weeks, Hotmail is putting quite a few "safe senders"
into junk mail. When I send/receive in Outlook, they appear in my junk mail
as blank messages. When I mark as "not junk" in Outlook, they move into
Inbox but as blanks. When I mark them as "not junk" in Hotmail they move to
Inbox ok. The senders are in the "safe" list on both Outlook and Hotmail.
The only way I can see the message is to go to Hotmail and forward the
message to myself and then it will appear from me in Outlook and contain the
original message. But I have to do this before Hotmail/Outlook sync again,
otherwise Outlook passes Hotmail the blank message. I'm completely defuddled
.. . . I think it happened around the time of the March Microsoft Updates
which I applied on March 9 or 10. HELP!!!

 

[Diane Poremsky [MVP]]

Are you using an antivirus scanner to scan incoming email? If so, disable
it.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

 

[KarenT_92625]

Thanks Diane. I am using Microsoft OneCare as antivirus. I don't know if
it's scanning inbound emails. There is an Exclude File feature in OneCare.
Should I exclude just pst files or ost too? If I exclude these files, then
how do I manage viruses in Outlook? I collect other email accounts in
addition to Hotmail in Outlook.

[To Exclude Files in OneCare Virus Scanning
[Open OneCare.
[Under Quick links, click Change settings.
[On the Viruses and Spyware tab, under Advanced settings, click Exclusions.
[Click Add File.
[Select the file that you want to exclude.
[Click Open, and then click OK

Are you using an antivirus scanner to scan incoming email? If so, disable
it.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

Within last couple of weeks, Hotmail is putting quite a few "safe senders"
into junk mail. When I send/receive in Outlook, they appear in my junk
mail
as blank messages. When I mark as "not junk" in Outlook, they move into
Inbox but as blanks. When I mark them as "not junk" in Hotmail they move
to
Inbox ok. The senders are in the "safe" list on both Outlook and Hotmail.
The only way I can see the message is to go to Hotmail and forward the
message to myself and then it will appear from me in Outlook and contain
the
original message. But I have to do this before Hotmail/Outlook sync
again,
otherwise Outlook passes Hotmail the blank message. I'm completely
defuddled
. . . I think it happened around the time of the March Microsoft Updates
which I applied on March 9 or 10. HELP!!!

.