Outlook 2007 BCM Has no Business Tools Tab

[dpminusa]

I installed BCM on Vista Bus 32 as an add-on to 2007 Enterprise. I did not
see any installation errors. Bringing up Outlook showed no difference after
installation.

By using the FILE>DATA MANAGEMENT menu in Outlook I was able to connect to
the database created during install. This added some Folders and Groups to
Outlook but did not allow full functions.

I still have a system with no Business Tools tab. I looked through the
tools menu and the Help menu and can see het my add-in is missing. Not
greyed-out but missing. I have tried to force it to add-in, but no luck.

I am dead in the water.

What I have tried is:

1. Reinstall - no change.
2. Copying files and manual overrides to get add-in to load - no luck.
3. Checked the registry for the BCM keys. - They seem to be there.
4. Loading SQL Manager Express to examine the SQL database first hand. Has
not lead to a solution. I tweaked security, etc.

My questions.

1. Is BCM incompatible with 2007 Enterorise?
2. If my media is bad how can I get it replaced?
3. Is there a log file on my system holding the clues that I could look at?

Any help would be appreciated. Thanks.

 

[Luther]

I installed BCM on Vista Bus 32 as an add-on to 2007 Enterprise.  I didnot
see any installation errors.  Bringing up Outlook showed no difference after
installation.

By using the FILE>DATA MANAGEMENT menu in Outlook I was able to connect to
the database created during install.  This added some Folders and Groups  to
Outlook but did not allow full functions.

I still have a system with no Business Tools tab.  I looked through the
tools menu and the Help menu and can see het my add-in is missing.  Not
greyed-out but missing.  I have tried to force it to add-in, but no luck.

I am dead in the water.

What I have tried is:

1. Reinstall - no change.
2. Copying files and manual overrides to get add-in to load - no luck.
3. Checked the registry for the BCM keys. - They seem to be there.
4. Loading SQL Manager Express to  examine the SQL database first hand. Has
not lead to a solution.  I tweaked security, etc.

My questions.

1. Is BCM incompatible with 2007 Enterorise?
2. If my media is bad how can I get it replaced?
3. Is there a log file on my system holding the clues that I could look at?

Any help would be appreciated.  Thanks.

Disabled BCM?
In the Windows Registry check:
HKLM\Software\Microsoft\Office\Outlook\Addins
\Microsoft.BusinessSolutions­.eCRM.OutlookAddin.Connect.3
The value of LoadBehavior should be 3 for Outlook to load it.

In Outlook 2007 look in menu Tools|Trust Center, Add-ins tab. At the
bottom, where it says "Manage", select "Disabled Items", Go. Does BCM
show up? If so, enable it.

 

[dpminusa]

Checked these. They seem OK. Still cannot get the installation to the final
install wizard for the database anf Business Tools Menu to popup.

Any more ideas?

Thanks Luther. I have my 2003 systems going with your help. Hopefully we
can get the 2007 going also.