Outlook 2003 won't launch

[DW]

I have a standalone version of Office 2003 Small Business Edition. When I try to open Outlook, I get the following error:

The exception unknown software exception (Ox40000015) occurred in the application at location 0x7813461a.

Click on OK to terminate the program
Click on CANCEL to debug the program


When I tried to reinstall the software using my Office 2003 application disks, the installer failed to initialize with a similar issue. What do I do?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Lanwench [MVP - Exchange]]

In

I have a standalone version of Office 2003 Small Business Edition.
When I try to open Outlook, I get the following error:

The exception unknown software exception (Ox40000015) occurred in the
application at location 0x7813461a.

Click on OK to terminate the program
Click on CANCEL to debug the program


When I tried to reinstall the software using my Office 2003
application disks, the installer failed to initialize with a similar
issue. What do I do?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

Can you open Word?
Had you already configured a mail profile in Outlook, and did it ever work?
Check your workstation's event logs.

 

[DW]

Can you open Word?

Yes, wprd opens fine.

Had you already configured a mail profile in Outlook, and did it ever work?

Yes, it worked fine up to Saturday, when my computer became infected
with Virus Burst software and other sypyware. I disinfected the
computer, and this problem appears to be the only issue.

Check your workstation's event logs.

What am I looking for?

 

[DW]

Here's spme additional info:

When trying to launch the Office 2003 installer, I get the following
error:

Runtime Error!

Program C:|WINDOWS\system32\msiexec.exe

This application has requested the Runtime to terminate in an unusual
way.

===================

 

[Lanwench [MVP - Exchange]]

In

Yes, wprd opens fine.


Yes, it worked fine up to Saturday, when my computer became infected
with Virus Burst software and other sypyware. I disinfected the
computer, and this problem appears to be the only issue.


What am I looking for?

Errors!

 

[Lanwench [MVP - Exchange]]

In

Here's spme additional info:

When trying to launch the Office 2003 installer, I get the following
error:

Runtime Error!

Program C:|WINDOWS\system32\msiexec.exe

This application has requested the Runtime to terminate in an unusual
way.

Did you google for that error / phrase?