Outlook 2003 - When new items arrive in my inbox

[John Walsh]

Hi,

In Tools->Options->"preferences"->Email Options->Advanced
E-mail Options...

"When new items arrive in my inbox"

I have all options checked.

Play a sound. YES
Briefly change mouse cursor. YES
Show and envelope icon in the notification area. YES
Display a New Mail Desktop Alert (...) YES

Desktop Alert Settings are:

15 seconds and 0% transparent.

I find that during the course of the day when I am sitting
at the computer the whole time, I get no indication that
an email has arrived. When I manually glance at my inbox
from time to time I see that email arrived but there is
no "envelope icon", no sound and no change of cursor.

Its happened every since I installed it and now Im sick of
it because I am missing important emails unless I check
regularly. Outlook is always open during the day.

Im running windows XP, english, up to date patchwise.

Anyone else had this problem?

/John

 

[Jeff]

I just duplicated your settings and it works OK for me.
My only suggestion would be a re-install of Outlook...but
maybe someone else has a better idea...

 

[Diane Poremsky [MVP]]

do you use maximized windows? the alerts won't display when you are working
in maximized windows.

did you confirm the new mail sound file is installed and working? (control
panel, sounds applet)

are you using windows xp or win2k and what mail server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[BigMrC]

I had exact same problem with the beta of Outlook 2003, just received
final release version and the problem has been fixed.

 

[Gary Drescher]

This is a timely thread! I just installed Outlook 2003 on my new XP Pro
computer (all Windows updates installed) and I have the same problem: no
sound and no alerts when email arrives (POP3/SMTP account), regardless of
whether Outlook is maximized at the time. The new-mail sound tests properly
in the control panel.

--Gary

do you use maximized windows? the alerts won't display when you are working
in maximized windows.

did you confirm the new mail sound file is installed and working? (control
panel, sounds applet)

are you using windows xp or win2k and what mail server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

Hi,

In Tools->Options->"preferences"->Email Options->Advanced
E-mail Options...

"When new items arrive in my inbox"

I have all options checked.

Play a sound. YES
Briefly change mouse cursor. YES
Show and envelope icon in the notification area. YES
Display a New Mail Desktop Alert (...) YES

Desktop Alert Settings are:

15 seconds and 0% transparent.

I find that during the course of the day when I am sitting
at the computer the whole time, I get no indication that
an email has arrived. When I manually glance at my inbox
from time to time I see that email arrived but there is
no "envelope icon", no sound and no change of cursor.

Its happened every since I installed it and now Im sick of
it because I am missing important emails unless I check
regularly. Outlook is always open during the day.

Im running windows XP, english, up to date patchwise.

Anyone else had this problem?

/John

 

[Kill]

I'm having the same problem with the sound, which works when I test it with
control panel/sound properties.

This is a timely thread! I just installed Outlook 2003 on my new XP Pro
computer (all Windows updates installed) and I have the same problem: no
sound and no alerts when email arrives (POP3/SMTP account), regardless of
whether Outlook is maximized at the time. The new-mail sound tests properly
in the control panel.

--Gary

do you use maximized windows? the alerts won't display when you are working
in maximized windows.

did you confirm the new mail sound file is installed and working? (control
panel, sounds applet)

are you using windows xp or win2k and what mail server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:

http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[John Walsh]

Hi, thanks for the replies!'

Sounds work, I have installed the optional Sounds.exe
addin also.

When I do get an alert (I do get them sometimes) it
happens like this... (found this out today)

I get an alert, sound + email notification icon in tray
when:

The sender is not handled by a rule in my rules or when I
get a read receipt or a delivered receipt (also not
handled by rules)

I have several folders and several rules so that emails
from certain people go to certain folders.

As most emails are internal they are almost always handled
by a rule.

I noticed in the rules that there is option to say "show
alert" or "play sound" .. has something been changed in
outlook 2003?

Have yet to test this, received 1 email today from outside
the company that was not handled by a rule. Will test
theory later.. get back to you all


/John

Im using windows XP @ work connecting to our exchange
server the version I dont know.

-----Original Message-----
do you use maximized windows? the alerts won't display when you are working
in maximized windows.

did you confirm the new mail sound file is installed and working? (control
panel, sounds applet)

are you using windows xp or win2k and what mail server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

Hi,

In Tools->Options->"preferences"->Email Options- Advanced
E-mail Options...

"When new items arrive in my inbox"

I have all options checked.

Play a sound. YES
Briefly change mouse cursor. YES
Show and envelope icon in the notification area. YES
Display a New Mail Desktop Alert (...) YES

Desktop Alert Settings are:

15 seconds and 0% transparent.

I find that during the course of the day when I am sitting
at the computer the whole time, I get no indication that
an email has arrived. When I manually glance at my inbox
from time to time I see that email arrived but there is
no "envelope icon", no sound and no change of cursor.

Its happened every since I installed it and now Im sick of
it because I am missing important emails unless I check
regularly. Outlook is always open during the day.

Im running windows XP, english, up to date patchwise.

Anyone else had this problem?

/John

.

 

[John Walsh]

Hello again!

Ok, tested and confirmed. The problem was that all my
rules that were upgraded from office xp did not have any
sounds associated with the arrival of email but with
office XP they didnt need to.

Seems outlook 2003 now requires you to add a sound if u
want a sound on any email that is handled by a rule.

When you click Add Rule you are asked if you want to
assign a sound and also an alert message, as well as the
folder to send the email to. In office xp you only needed
to assign the folder.

shame, but now I'll need to go and edit my rules to get
sounds.. what a pain!

/John

-----Original Message-----

Hi, thanks for the replies!'

Sounds work, I have installed the optional Sounds.exe
addin also.

When I do get an alert (I do get them sometimes) it
happens like this... (found this out today)

I get an alert, sound + email notification icon in tray
when:

The sender is not handled by a rule in my rules or when I
get a read receipt or a delivered receipt (also not
handled by rules)

I have several folders and several rules so that emails
from certain people go to certain folders.

As most emails are internal they are almost always handled
by a rule.

I noticed in the rules that there is option to say "show
alert" or "play sound" .. has something been changed in
outlook 2003?

Have yet to test this, received 1 email today from outside
the company that was not handled by a rule. Will test
theory later.. get back to you all


/John

Im using windows XP @ work connecting to our exchange
server the version I dont know.

-----Original Message-----
do you use maximized windows? the alerts won't display when you are working
in maximized windows.

did you confirm the new mail sound file is installed and working? (control
panel, sounds applet)

are you using windows xp or win2k and what mail server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

Hi,

In Tools->Options->"preferences"->Email Options- Advanced
E-mail Options...

"When new items arrive in my inbox"

I have all options checked.

Play a sound. YES
Briefly change mouse cursor. YES
Show and envelope icon in the notification area. YES
Display a New Mail Desktop Alert (...) YES

Desktop Alert Settings are:

15 seconds and 0% transparent.

I find that during the course of the day when I am sitting
at the computer the whole time, I get no indication that
an email has arrived. When I manually glance at my inbox
from time to time I see that email arrived but there is
no "envelope icon", no sound and no change of cursor.

Its happened every since I installed it and now Im

sick

of


.

.

 

[roland]

but when you add sound notification or something the rule is only a
"clientsiderule".
Open Outlook from a different server, e.g Terminalserver or another
Workstation.... the rule has to exist on every client!!!!



is it a feature or a bug????