Outlook 2003 Terminal Server Time Zone issue

[Robert Strom]

Hello,

I've got a Windows 2003 Terminal Server farm (6 Terminal Servers behind a
hardware load balancer) which has Office 2003 Standard installed.

The TS users are in several time zones. The time zones are working properly
(W2k3 is picking up the proper time zones from the users desktops).

The Desktops are set to automatically set Daylight Savings time as
necessary.

Outlook 2003 is properly picking up the time zone settings but not the
Daylight Savings time settings

Upon further investigation W2k3 TS is picking up the time zones but it is
also not picking up the Daylight Savings time settings.

In testing I found that if you changed the OL2k3 time zone settings that you
actually changed the system settings - the two are integrally linked. This
would be fine if it all worked.

I think an underlying issue is that the W2k3 TS servers are in a time zone
which does not use Daylight Savings time.

Has anyone had any experience with this issue? Any thoughts or feedback?

TIA,

Robert

 

[Jason]

Hello,
Has anyone had any experience with this issue? Any thoughts or feedback?

Interesting. Just one of the many bugs that exist in such a complex application.
Report to Microsoft.



Outlook Management made easy
http://goff.nu/products/windows/profiler/index.html

 

[Robert Strom]

Problem Solved !!!

Here's the solution

Current Situation

a.. The Terminal Servers were installed in Arizona, a state which does not
observe Daylight Savings Time
b.. Microsoft Office was installed on the Terminal Servers in the Arizona
Time Zone
c.. The resulting settings of an installation of Outlook 2003 in a
non-Daylight Savings Time environment are that the Automatically adjust
clock for daylight saving changes setting is disabled for all users in the
Terminal Server environment (there is a registry key entry made which tells
the computer that Daylight Savings time is not to be used on this computer)
d.. The resulting effect of this is that all users on the Terminal Server
Farm using Outlook 2003 do not have the ability to configure their Outlook
2003 to observe Daylight Savings Time (no permissions to delete the registry
key setting)

Solution

a.. Delete the offending registry key value
HKLM\System\CurrentControlSet\Control\TimeZoneInformation\DisableAutoDayligh
tTimeSet on all Terminal Servers in the Terminal Server Farm
b.. The setting takes place immediately

Caveats

a.. Any appointments created and sent out by a Terminal Server Office user
who resides in a Daylight Savings time zone will be shifted by one hour in
their calendar. If these appointments were sent to a non-Daylight Savings
time zone user the user in the non-Daylight Savings time zone will still
have the correct time, but the user who created the appointment in the
Daylight Savings time zone will not display the correct appointment time.
b.. Any appointments created by a non-Daylight Savings time zone Terminal
Server Office user and sent to a non-Daylight Savings time zone Terminal
Server Office user will be fine.
c.. Any appointments created by a non-Daylight Savings time zone Terminal
Server Office user and sent to a Daylight Savings time zone Terminal Server
Office user will be fine as long as these appointments were not adjusted by
the Daylight Savings time zone user.
HTH,

Robert

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