Outlook 2003 Startup Problem

[Jeff Grossman]

I just installed Office 2003 and having some problems with Outlook.
First I did an upgrade, but since I ran into problems, I tried
uninstalling everything and starting from scratch. Still having
problems. When I try to start Outlook, it just hangs at the splash
screen and says not responding.

I only connected to IMAP accounts, no POP. I have tried removing my
PST file, and all of the IMAP pst files. I create new ones, but it
still hangs. Where does Outlook store my e-mail accounts? I have
removed all PST files that I know of, but when I start up it still
wants to create new ones for all of the IMAP accounts which existed.
But, where does it know what these IMAP accounts are if I am using a
different PST file?

Any help would be greatly appreciated.

Thanks,
Jeff

 

[Jocelyn Fiorello [MVP - Outlook]]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
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In

 

[Jeff Grossman]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

I am not sure if that was the problem or not, but I eventually removed
everything, reinstalled, removed all of my e-mail accounts, and it finally
worked. I really couldn't tell you what finally did it.

Jeff