Outlook 2003 startup delay

[cdelarte]

<Keywords> Outlook, startup, slow, hang, delay


<Problem>
When launching Outlook (or as soon as a profile is selected), the app
"hangs" and the splash screen is shown for exactly 3 minutes 30 seconds
(every time). Once up and running, the app behaves normally. I only
connect to a single POP3 mailbox.

If Outlook is closed within the 3:30 timeframe, a "Not Responding"
window is displayed.

CPU is within normal limits during this time

Additionally, creating a new .pst file (as part of profile creation)
takes 7 minutes.


<System Info>
- Windows XP Home SP2, fully patched
- Outlook 2003 (11.8010.6568) Sp2

<Troubleshooting>

Unfortunately I cannot remember installing any software or patches
around the time when this starting happening and I have no system
restore points to go back to.

I have attempted all of the following troubleshooting steps, none of
which solved the problem:

- created a new profile with no email accounts (confirming it is
neither a profile nor network issue)
- ran outlook on same PC with different user account
- ran scanpst.exe on all .pst files, no errors detected
- ran in Outlook /safe mode
- ran in Outlook /cleanviews mode (switch was not recognized)
- deleted "C:\Documents and Settings\username\Application
Data\Microsoft\Outlook" folder
- Uninstalled and Reinstalled entire office suite, tested before
applying office updates
- Ensured that "MSN Messenger" integration is disabled feature does not
seem to exist in this version)

<Diagnosis>

The problem seems to be related to the initial accessing/creating of
Outlook data (.pst) files.

Any suggestions would be greatly appreciated as my only options at this
point seem to be to "live with it" or reinstall Windows.

- Cambio

 

[Guest]

<Keywords> Outlook, startup, slow, hang, delay


<Problem>
When launching Outlook (or as soon as a profile is selected), the app
"hangs" and the splash screen is shown for exactly 3 minutes 30 seconds
(every time). Once up and running, the app behaves normally. I only
connect to a single POP3 mailbox.

If Outlook is closed within the 3:30 timeframe, a "Not Responding"
window is displayed.

CPU is within normal limits during this time

Additionally, creating a new .pst file (as part of profile creation)
takes 7 minutes.


<System Info>
- Windows XP Home SP2, fully patched
- Outlook 2003 (11.8010.6568) Sp2

<Troubleshooting>

Unfortunately I cannot remember installing any software or patches
around the time when this starting happening and I have no system
restore points to go back to.

I have attempted all of the following troubleshooting steps, none of
which solved the problem:

- created a new profile with no email accounts (confirming it is
neither a profile nor network issue)
- ran outlook on same PC with different user account
- ran scanpst.exe on all .pst files, no errors detected
- ran in Outlook /safe mode
- ran in Outlook /cleanviews mode (switch was not recognized)
- deleted "C:\Documents and Settings\username\Application
Data\Microsoft\Outlook" folder
- Uninstalled and Reinstalled entire office suite, tested before
applying office updates
- Ensured that "MSN Messenger" integration is disabled feature does not
seem to exist in this version)

<Diagnosis>

The problem seems to be related to the initial accessing/creating of
Outlook data (.pst) files.

Any suggestions would be greatly appreciated as my only options at this
point seem to be to "live with it" or reinstall Windows.

- Cambio

Tried safe mode?

Disable add-ins?

Lee

 

[cdelarte]

- Safe mode did not resolve the problem
- There are no add-ins to remove (tools->option->advanced)

 

[Guest]

Have you found an fix for this issue? I have been having the same problem on
one system and have tried all of the same steps you listed.

Thanks,

Patrick

 

[cdelarte]

I am still struggling with this issue. Please post if you find a
solution yourself.

Thanks