Outlook 2003 repeats crashing with error.......

[ozzie]

I reinstalled Windows XP Pro as a clean/fresh install as I was encountering
problems with Windows Exlorer (not IE).

Using the program "Outlook Backup Pro" (Total Idea), I backed up all files
eg pst, rules, etc.

After installing XP Pro, I then installed (fresh), Office 2003 - including
Outlook 2003. I then progressively installed all 3 service packs for Office
2003.

This was followed by a "restore" files via "Outlook Back up Pro", and all
settings, rules, folders, email etc were restored perfectly.

However, since then, Outlook continually (writing a new email, downloading,
even while idle).....it regularly ( varies from 5 to 20 minutes or so), it
"crashes and gives the message "Office Outlook has encountered a problem and
must close".

I have tried the "Repair" from the <Help> menu, searched Microsoft's site -
ran <scanpst.exe> and no errors were reported.

The "report" generated by Outlook sent to MS indicates :

Exception Information
Code : 0x0000005 Flags : 0x00000000
Record: 0x00000000000000000
Address : 0x000000007c929beb

System Information
Windows NT 5.1 Build : 2600
CPU Vendor Code : 68747541 - 69746E65 - 444D4163
CPU Version : 00040F33 CPU Feature Code : 178BFBFF

Module 1
OUTLOOK.EXE
Image Base : 0x30000000 Image Size : 0x00000000
Checksum : 0x00031562 Time Stamp : 0x479fce0d
Version Information

The following files will be included in this error report:

C;\DOCUME~1\Deane\LACALS~1\Temp\47175234.cvr
===============
I'm unsure if this is of any assistance in diagnosing the problem, but
Outlook "Errores" & "Restarts" with nearly any & every operation eg create,
receive delete, etc etc

Any assistance that could be provided in solving & fixing this problem with
Oulook would be greatly appreciated.

Regards

 

[ozzie]

.....I should have also added that I have tried "repair" from the "Help" menu
; Repair from the option when uninstalling Office ; then uninstalled &
re-installed Office......no change..........Outlook is about as stable as a
one legged table.......

 

[Tatia]

I had this too, quite a worry - however after I created a new profile via
Control Panel, Mail it went away!

Hope this helps for you too, best wishes
Tatia

 

[ozzie]

Thanks for the tip, Tatia........much appreciated.

I followed your advice, but regretfully, it hasn't worked for me........the
problem still persists.

I'm wondering about how you can get a pst file imported into Firebird!!! It
seems the problem will remain, and I have no solution..... :->((

Thanks again, though....... :->)