Outlook 2003 randomly stops sending & receiving

[Guest]

I having a random problem with Outlook 2003 on a Windows XP Home machine.
Everything works just fine and suddenly when I go to check mail, either by
clicking on the Send/Receive button, or using automatic checking, Outlook
2003 will not work. This happens at least once a day, if not more, and I
can't track any commonalities or steps to make it happen.

If I close Outlook and re-open it, it still doesn't work. About the only way
to get it to send and receive mail again is to shut down and re-start my
machine.

I've searched the newgroups for the last two days looking for something
comparable to use to try to fix this, but haven't been able to find anything
here to help.

Does anyone know why this might be happening and what I can do to fix it?
I've done the automatic updates on all my office software and am running the
most current version.

Thanks for any help anyone can offer!

Marty

 

[Spider]

Hello Marty

O> I having a random problem with Outlook 2003 on a Windows XP Home
O> machine. Everything works just fine and suddenly when I go to check
O> mail, either by clicking on the Send/Receive button, or using
O> automatic checking, Outlook 2003 will not work. This happens at least
O> once a day, if not more, and I can't track any commonalities or steps
O> to make it happen.
O>
O> If I close Outlook and re-open it, it still doesn't work. About the
O> only way to get it to send and receive mail again is to shut down and
O> re-start my machine.
O>
O> I've searched the newgroups for the last two days looking for
O> something comparable to use to try to fix this, but haven't been able
O> to find anything here to help.
O>
O> Does anyone know why this might be happening and what I can do to fix
O> it? I've done the automatic updates on all my office software and am
O> running the most current version.

My first suspect in this type of behavior is anti-virus email scanners.
AV software typically sets up a proxy type of server between Outlook and
your mail server. On occassion, the AV software loses the ablility to communicate
properly with the mail server and it typically gets reported in Outlook as
"unable to connect" with some type of 0x800 type of error code. I have not
been able to nail down the reason for this loss of connection between the
AV software and the mail server, but I suspect it has something to do with
the AV software receiving a pattern file update with Outlook open during
the time the AV software has to temporarily shut down to apply the new pattern
file. When the AV software starts back up it cannot re-establish the connection.
That is why a re-boot seems to resolve the problem. Of course all of this
is just pure speculation and may have nothing to do with your issue.

Spider
http://web.tampabay.rr.com/spider1

 

[Guest]

I am having the same problem on 2 machines.

Machine 1 is running:
XP Home
Norton Internet security 2005
Outlook 2003

Machine 2 is running:
XP Pro
Norton Internet Security 2005
Outlook 2003

My email will send/receive fine, but at some point, it starts timing out
during send/receive. The only way to be able to send/receive again (that
I've found) is by a reboot which is a pain!
I tried turning off my e-mail security features, and that didn't work. Does
anyone else have another solution?

 

[Brian Tillman]

I am having the same problem on 2 machines.

Machine 1 is running:
XP Home
Norton Internet security 2005
Outlook 2003

Machine 2 is running:
XP Pro
Norton Internet Security 2005
Outlook 2003

My email will send/receive fine, but at some point, it starts timing
out during send/receive. The only way to be able to send/receive
again (that I've found) is by a reboot which is a pain!

Often the result of Norton scanning your email, either inbound or outbound.

I tried turning off my e-mail security features, and that didn't
work. Does anyone else have another solution?

Some report that one must completely uninstall the Norton suite and
reinstall, explicitly leaving out the email components in order to get it to
stop scanning. Disabling doesn't always work.