Outlook 2003 Personal Backup fail

[Geoff]

Hi I have just installed the Personal Backup Program from
off the Office web site, Which installed without any
problems.
When I go to do a Backup of outlook and I follow the
instruction that pop up on screen I get the following
message when I do close Outlook 2003 and allow the backup
to run.

cannot copy backup the process cannot access the file
because another process has locked a portion of the file

I have rebooted the machine, I have uninstalled it and
then re-installed it after a reboot but it still failes
to run.

Thanks
Geoff

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Geoff asked:

| Hi I have just installed the Personal Backup Program from
| off the Office web site, Which installed without any
| problems.
| When I go to do a Backup of outlook and I follow the
| instruction that pop up on screen I get the following
| message when I do close Outlook 2003 and allow the backup
| to run.
|
| cannot copy backup the process cannot access the file
| because another process has locked a portion of the file
|
| I have rebooted the machine, I have uninstalled it and
| then re-installed it after a reboot but it still failes
| to run.
|
| Thanks
| Geoff