Outlook 2003 opens to the wrong profile

[aero4000]

I have two profiles, one for business, and one for home. The business
one uses MS Exchange, but until a few months ago, neither profile was
on Exchange and I still had the same problem. The problem is this:

I have the Mail Setup profile preferences set to "prompt for a profile
to be used." Every now and then, I lose the prompt, and Outlook starts
to open to the same profile every time, even if I go back to Mail Setup
and try to open the other profile by overriding with the "always use
this profile" option. A reboot always fixes the problem for a while.

The problem occurs on both my desktop and laptop. Both computers use
XP pro, SP2. The desktop uses Outlook 2003, SP 1, and the laptop SP 2.

I'm at my wit's end with this problem, and I haven't been able to find
it in any of the knowledge bases. I would truly appreciate some
assistance.

Thank you in advance.

 

[Brian Tillman]

I have the Mail Setup profile preferences set to "prompt for a profile
to be used." Every now and then, I lose the prompt, and Outlook
starts to open to the same profile every time, even if I go back to
Mail Setup and try to open the other profile by overriding with the
"always use this profile" option. A reboot always fixes the problem
for a while.

This is an indication that Outlook did not close the last time you thought
you closed it. Information of what may be keeping it open can be found
here: http://www.slipstick.com/problems/close.htm

 

[aero4000]

This is an indication that Outlook did not close the last time you thought
you closed it. Information of what may be keeping it open can be found
here: http://www.slipstick.com/problems/close.htm

Thank you for the site, Brian. It runs through quite a few
possibilities. I have been checking the list of running process after
closing Outlook. I'll try some of the other suggestions over the next
week and see how things go. Thanks again.

George Herman