Outlook 2003 'Not Respoding' when double clicking on email.

[Marcus]

Hi,

When I our user double clicks on a MS Outlook email it doesn't open & then
it ends up as 'Not Responding' up the top.

We've tried resetting his profile & also reinstalling MS Office as well
including uninstalling it then re-installing it.

The only thing I haven't done is to see if Nortons Anti-virus is causing any
conflicts but I don't think our user has any other 3rd party software being
used with his MS Outlook email.

It happens on emails with attachments of 4mb-20mb that I've tried opening.
Smaller emails in kb size open ok.

Any ideas anyone?

Thanks, Marcus

 

[Roady [MVP]]

Does the email load in the Reading Pane?
Do you have Cached Exchange Mode enabled?
Note that if it is disabled, getting the info from the server could take a
while.

Disabling any virus scanner integration with Outlook is a good idea.

 

[Marcus]

Hi,

I turned the cache on & immediately we could see the difference.

I should of checked that first

Thanks for your input.

 

[Roady [MVP]]

You're welcome!

Hi,

I turned the cache on & immediately we could see the difference.

I should of checked that first

Thanks for your input.