Outlook 2003 "needs to close"

[Gary Sawyer]

Hi,

On my laptop (hp), Outlook 2003 generally works, but about once a day
(sometimes more), I get an error dialog that says that Outlook has
encountered a problem and needs to close. Which it does. I don't recall
this happening with earlier versions of Outlook. On other computers that I
use (desktops), I also see the problem, but MUCH less often -- maybe once a
month.

Any ideas?

TIA,
Gary.

 

[Guest]

Hi Gary,
Are there any error messages or numbers? Anything listed in your application
event viewer? Any prompt to send the error message to Microsoft?

 

[Guest]

I'm having the same problem EVERY time I close Outlook. Works fine otherwise
but everytime I close it I get the message

 

[Gary Sawyer]

Hi Kathleen,

Thanks for your reply.

No error numbers, but the dialog box invites me to send Microsoft an error
report. I usually do, but I haven't gotten any sympathy cards back. Yet.

I'm concerned that I may be having soft errors on my laptop, but memory
tests and disk tests don't find failures.

Thanks,
Gary.

 

[Gary Sawyer]

Hi Kathleen,

Your response reminded me about the Windows event viewer. I recorded the
events that occurred when Outlook closed, and learned that each error
occurred in the same DLL -- vlsp.dll. A little more investigation revealed
that the DLL was part of Fournelle Venturi, which I had installed when I
first got this laptop. Venturi was supplied by Verizon as part of my
Internet-access-via-cellular-phone package. Since I no longer use that
package, I removed Venturi. It's now been over 10 days since my last
Outlook-needs-to-close problem.

Thank you for your help.

Best regards,
Gary.