Outlook 2003 keeps crashing

[Guest]

I recently got a new laptop and installed Office 2003 Pro. Outlook was
working fine, and then I transfered some settings from my old system and now
Outlook crashes all the time. The crashes can occour somewhat randomly, but
often when I click on a inbeded url. I have tried completely uninstalling
Office, rebooting, and installing Office again, but the same problem still
exsists.

The application event log shows this when it crashes:
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 9/7/2007
Time: 2:39:49 PM
User: N/A
Computer: MYLT
Description:
Faulting application outlook.exe, version 11.0.6565.0, stamp 42cacc7d,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x502d6e72.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 36 00 35 00 2e 00 30 00 6.5...0.
0058: 20 00 34 00 32 00 63 00 .4.2.c.
0060: 61 00 63 00 63 00 37 00 a.c.c.7.
0068: 64 00 20 00 69 00 6e 00 d. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 35 00 30 00 32 00 .5.0.2.
00d0: 64 00 36 00 65 00 37 00 d.6.e.7.
00d8: 32 00 0d 00 0a 00 2.....

 

[Guest]

What settings did you transfer and how did you transfer them?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

I used a transfer utility that came with the laptop. It's a thinkpad T60. I
believe it transfered some registry settings as my desktop looked the same
afterward, but I don't know exaxtly which settings, it was a wizard.

 

[Guest]

Create a new mail profile...that should fix most of the problems. You may
have to recreate some of your settings if they are not part of the .PST file.
See the following pages for help:

http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://www.howto-outlook.com/faq/newprofile.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Same problem. Still crashes.
Thanks,
Paul

Create a new mail profile...that should fix most of the problems. You may
have to recreate some of your settings if they are not part of the .PST file.
See the following pages for help:

http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://www.howto-outlook.com/faq/newprofile.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Update: I uninstalled all Office products. Rebooted as instructed. Deleted
the Office folder under Program Files. Removed any profiles in Control Panel
- Mail. Deleted related folders under my profile. Deleted every registry
entry I could find related to Office. Rebooted again. Installed Office.
Setup a Mail Profile. Outlook still crashed. Opened Outlook in Safe mode.
Still crashed.

Is there a tool that will remove Office completely? It seems no matter what
I try, there is something left.

Paul

 

[Guest]

You can try using the Windows Installer Cleanup Utility...
http://support.microsoft.com/default.aspx/kb/290301

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***